{"id":2693050,"url":"https://alion.io/job/computacenter-service-manager-it-catalogue-administrator","title":"Service Manager-IT Catalogue Administrator","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":70},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T14:52:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Location: IND - Bangalore | Job-ID: 220279 | Contract type: Standard |Business Unit: IT Consulting\nLife on team\nComputacenter looking for IT Catalogue Administrator is responsible for the maintenance, and governance of the IT service and request catalogues. This role ensures that service offerings are clearly defined, user-friendly, and aligned with business needs and IT service management standards. The specialist works closely with service owners, support teams, and process managers to ensure the catalogue supports efficient request fulfilment and enhances the end-user experience\nWhat you’ll do\nDevelop and maintain the IT service and request catalogue, ensuring services are accurately described, categorised, and accessible to users.\nEnsure catalogue content is aligned with ITIL service management principles and organisational standards.\nMonitor and improve the usability and performance of the request catalogue, including user interface and navigation.\nSupport change management processes by updating catalogue items in response to service changes or new offerings.\nEnsure appropriate access controls, approvals, and fulfilment routing are in place for each catalogue item.\nAnalyse catalogue usage data to identify trends, gaps, and opportunities for improvement.\nSupport audit and compliance activities by maintaining accurate documentation and version control.\nClear vision and strategy that aligns with the department’s goals and objectives\nAbility to adapt to the needs or the business and technological advancements\nEffective communication\nQuality assurance\nEffective stakeholder engagement\nWhat you’ll need\nA Strong understanding of IT disaster recovery and business continuity principles and practices.\n Total Experience should be between 9-12 years\nExcellent communication and interpersonal skills.\nProven ability to manage multiple tasks and prioritize effectively.\nExperience with disaster recovery and business continuity planning tools and software\nAnalytical skills to assess risks and impacts and develop effective mitigation strategies.\nCertification in disaster recovery and business continuity (e.g., CBCP, DRII)\nProven track record in managing team.\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. We support.\n#winningtogether #peoplematter","description_format":"text","description_chars":2876,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-16T09:32:51Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":8,"expected_fill_days":18,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-service-manager-it-catalogue-administrator","json_url":"https://alion.io/job/computacenter-service-manager-it-catalogue-administrator.json","meta":{"generated_at":"2026-10-21T18:46:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-service-manager-it-catalogue-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-service-manager-it-catalogue-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-service-manager-it-catalogue-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-service-manager-it-catalogue-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-service-manager-it-catalogue-administrator"}]}