{"id":4154429,"url":"https://alion.io/job/computacenter-team-leader-it-service-desk","title":"Team Leader - IT Service Desk","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":21,"ghost_share":0,"stale_share":0.143,"repost_share":0.048,"time_to_fill_p50_days":31,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-12T10:20:12Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T17:29:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: IND - Bangalore 24/7 | Job-ID: 218287 | Contract type: Standard |Business Unit: Service Desk\nLife on the team\nAre you passionate about Service desk Opportunities and ready to explore your capabilities?\nService desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.\nAs the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.\nWe are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.\nWhat you’ll do\nRoles at this level will plan and organise their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets\nMaintain & improve Customer satisfaction levels\nUnderstand and adhere to policies and procedures\nResponsible maintaining budget/cost lines\nResponsible for management of resourcing requirements\nEnsure, Maintain & improve the Continuous Improvement mentality and level in the team\nWhat you’ll need\nProduces and analyses management reports to allocate work and report on trends.\nResolves customer escalation in a timely manner to avoid disruption and minimise business impact.\nPlans and distributes workload appropriately to ensure that business needs and deadlines are met.\nProvides clear, concise and relevant communication to ensure clarity of objectives and outputs required.\nControls relevant costs lines in order to meet budgetary requirements.\nAct in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.\nEnsure team members are adequately trained, encourage development of skills, ensure backup structure is in place.\nConduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way\nResponsible for management of resourcing requirements (attrition and retention)\nGovernance of knowledge availability and quality of service\nAct as a role model for their direct reports\nEnsure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc)\nExperience & Education:\n8 to 10 years of experience.\nBachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience.\nSkills:\nAdvanced knowledge of Microsoft Applications\nCoordinates, organises and prioritises work activity for self and others\nExcellent proven customer service skills\nExcellent administrative skills and ability to analyse data and produce reports\nExcellent Interpersonal, literacy and numeracy skills\nConfidence building relationships with key stakeholder and senior management\nTeam player with collaborative and supportive style\nBusiness focused oral and written communication skills\nGood (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion)\nExcellent coaching and communication skills with a proactive approach to solutions\nRaise and support improvements ideas (both on resource/environment/systems)\nAbility to do the job independently\nAbility to prioritize and work on tight timelines\nAbility to support operations manager in managing the account\nAbility to act as the deputy of the Operations Manager whenever required both internally and externally\nOpen to work in a 24/7 work environment\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. 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