{"id":1847212,"url":"https://alion.io/job/computacenter-technical-product-owner-servicenow","title":"Technical Product Owner - ServiceNow","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-13T06:42:46Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Location: GBR - CC Hatfield Adm | Job-ID: 218607 | Contract type: Standard |Business Unit: ServiceNow\nLife on the team\nLocation: Hatfield, UK\nAre you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter?\nWe are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey.\nAs part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform.\nYou’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.\nWhat you'll do\nWe are seeking a highly skilled ServiceNow Technical Product Owner to help drive the strategic direction, development, and optimisation of our ServiceNow platform. This role will bridge the gap between business requirements and technical execution, ensuring scalable, secure and high-performance solutions.\nThis will include:\nStrategy, planning and design\nAct as a primary collaboration and handshake point from CTO architects to Product team in architecture and design\nServe as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture\nEvaluate new tools, managed packages, and innovation ideas\nWork with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working\nStay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities\nProduct Delivery and Management\nAct as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery\nWork closely with developers and architects to design and implement scalable and efficient ServiceNow solutions\nTranslate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.\nLead technical product discussions between IT teams and translate technical designs into business language for stakeholders.\nManage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.\nIdentify and document technical requirements and add these to the product backlog\nSupport developers and functional consultants with lower-level design documents\nContribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements\nPerform configuration and development as needed\nEnsure data integrity, security, and compliance within the ServiceNow environment\nMonitor and evaluate system performance, identifying opportunities for improvement and innovation\nManage relationships with third-party vendors and consultants, as needed.\nWhat you'll need\nThe ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements.\nRequired skills and experience:\nBachelor's degree in Computer Science, Information Technology, Business, or a related field.\n5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer.\nStrong understanding of ServiceNow architecture, products and applications\nExperience working in Agile development environments.\nAbility to write clear and concise epics, user stories and acceptance criteria.\nHands-on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).\nExcellent communication and stakeholder management skills.\nServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.\nIt would be advantageous if you also have:\nKnowledge of DevOps processes and CI/CD practices for ServiceNow development\nBackground in enterprise-level digital transformation projects.\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. 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