{"id":1996328,"url":"https://alion.io/job/computershare-application-support-analyst-3","title":"Application Support Analyst","company":{"id":49839,"name":"Computershare","domain":"computershare.com","url":"https://alion.io/company/computershare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":26,"ghost_share":0.038,"stale_share":0.154,"repost_share":0.154,"time_to_fill_p50_days":14,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-07T09:01:14Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T01:47:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Location: Wanchai, Hong Kong\nIn this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.\nWe give you a world of potential\nComputershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organizations use these core competencies to help maximize the value of relationships with their investors, employees, creditors, members and customers.\nOur vision is to leverage our global network, specialized technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organizations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.\nComputershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.\nCTS globally has approximately 1,500 employees and is made up of Service Delivery, Development Centre of Excellence, Digital Centre of Excellence and 6 technology groups aligned to our global business lines.\nThe Application Support Analyst role is part of the Global CTO group and responsible supporting maintaining and managing the application portfolio utilised by the Computershare business and customers.\nA role you will love\nAs an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units/clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and ensuring a quality service is provided to our clients.\nThe position works closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management as well as supporting the successful delivery of new services/applications into the production environment.\nSome other key accountabilities will include:\nIncident and Support:\nIssue debugging and incident management\n\nPerform data and system analysis\n\nSuccessful management of change into production\n\nManage releases and system upgrades into live systems\n\nEnsure system stability and management of environments\n\nMonitor systems and act on alerts and system events\n\nActive involvement in service transition from development teams\n\nMaintain and update knowledge bases for support group\n\nImplementation and Deployments\nDeliver and support IT projects\n\nComplete system configuration\n\nSupport key business events and data migrations\n\nWork with other technical teams (Development, Infrastructure, external Vendors), to deliver continued service improvement and when needed, determine root cause of issues.\n\nCommunication & Documentation:\nCollaborate with individuals and teams to promote knowledge sharing\n\nEscalate risks and issues to the Team Lead / Management as appropriate\n\nGather and document knowledge gained on known issues into an indexed knowledge base\n\nMaintain environment configuration documentation.\n\nProvide timely and accurate updates to stakeholders\n\nQuality Control / Continuous Improvement:\nAnalyze support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved\n\nSuggest ways to improve existing processes and/or create additional ones to improve quality and efficiency\n\nWhat will you bring to the role? \n3-5 years in a relevant business or IT related support role\n\nStrong analytical, troubleshooting and debugging skills, with the ability to collect and analyze complex material and data, and present it in accessible formats\n\nStrong customer-facing and communication skills - written and verbal, with a high attention to detail\n\nStrong interpersonal skills - a good team player with proven ability to build and maintain strong relationships with clients, including international clients\n\nExperience of business analysis, release management and service delivery\n\nAbility to work under pressure and meet tight deadlines\n\nUnderstanding of ITIL framework, SDLC and DevOps concepts and methodologies\n\nGood working knowledge of SQL Server and T-SQL and/or Oracle DB/Server\n\nExperience with Web technologies or similar (HTML, XML, CSS, Javascript, AJAX, Web Services)\n\nRewards designed for you\nFlexible work to help you find the best balance between work and lifestyle.\nHealth and wellbeing rewards that can be tailored to support you and your family.\nInvest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.\nExtra rewards ranging from recognition awards and team get togethers to helping you invest in your future.\nAnd more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.","description_format":"text","description_chars":5207,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fraud Detection","Identity Management","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-07T09:12:24Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/computershare-application-support-analyst-3","json_url":"https://alion.io/job/computershare-application-support-analyst-3.json","meta":{"generated_at":"2026-10-12T02:22:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49839},"rest":"https://alion.io/mcp/rest/get_company?id=49839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputershare-application-support-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputershare-application-support-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputershare-application-support-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computershare-application-support-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputershare-application-support-analyst-3"}]}