{"id":1026931,"url":"https://alion.io/job/computershare-application-support-team-lead","title":"Application Support Team Lead","company":{"id":49839,"name":"Computershare","domain":"computershare.com","url":"https://alion.io/company/computershare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0.136,"repost_share":0.136,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-08T11:24:39Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-24T01:06:35Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Location: Hyderabad, India (Hybrid)\nThis is a hybrid position primarily based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.\nWe give you a world of potential\nWhen you join this dynamic team as a Application Support Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.\nComputershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.\nA role you will love\nThis role is responsible for the support and maintenance of business-critical applications, ranging from in-house developed systems to third party software, across multiple technology frameworks. As the Team Leader, you will be responsible for ensuring the Application Support team performs effective triaging and resolution of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services. The position is required to work closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management, as well as supporting the successful delivery of new services/applications into the production environment. The Application Support Team Leader is required to forge strong working relationships with key business stakeholders to support demanding priorities and work with other CTS teams, providing support to businesses globally to ensure consistency and alignment of processes and best practice.\nOversee the application support team providing resolution of application issues for users, partnering with the Service Desk and other technology support teams as required.\nAct as an escalation point for situations requiring urgent attention.\nManagement of support analysts within the team to:\no Manage day-to-day operations of support services so that user problems are identified, prioritized, researched, resolved and followed up quickly and competently\no Plan, prioritise and schedule support activities to ensure continuity of service, including DRP & BCP events\no Assist Support Analysts with prioritisation of work items\nFacilitate effective communication between the Application Support team, Service Desk, development teams and other stakeholders.\nConduct regular reviews of processes, standards and templates with a view to continuous improvement.\nParticipate in and represent CTS Development in all key review meetings/forums including the Change Advisory Board (CAB) and Incident Review (IR) meetings.\nAnalyse support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved\nAdhere to all IT governance process including: Global Development & Infrastructure Councils, Change Advisory Board, and Computershare Risk Assessment Methodology (CRAM).\nWhat will you bring to the role?\n3+ years of experience as a Support Analyst working in a complex environment\nStrong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders, including international stakeholders.\nHigh level of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.\nProven experience supporting integrated products\nStrong leadership, influencing, negotiation and communication skills\nExcellent customer service skills\nAbility to work under pressure and set, work and deliver to tight deadlines/milestones\nExcellent analytical and research skills with the ability to collect and analyse complex material and data and present it in accessible formats\nExperience leading or mentoring a small team\nKnowledge of ITIL methodology\nProficient with service desk tools\nRewards designed for you\nHealth and wellbeing Our health and wellbeing rewards are designed to support you and your family.\nPaid time away from work Our employees enjoy a competitive paid time off package.\nSave for your future We will support you along your retirement savings journey.\nIncome protection To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.\nParental leave We offer paid parental leave, flexible working, and a caring and inclusive culture.\nAnd more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.","description_format":"text","description_chars":4960,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-18T12:05:46Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.594,"p_room":0.35,"age_days":44,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/computershare-application-support-team-lead","json_url":"https://alion.io/job/computershare-application-support-team-lead.json","meta":{"generated_at":"2026-10-24T05:48:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49839},"rest":"https://alion.io/mcp/rest/get_company?id=49839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputershare-application-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputershare-application-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputershare-application-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computershare-application-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputershare-application-support-team-lead"}]}