{"id":892418,"url":"https://alion.io/job/computershare-client-services-manager-22","title":"Client Services Manager","company":{"id":49839,"name":"Computershare","domain":"computershare.com","url":"https://alion.io/company/computershare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0.105,"repost_share":0.105,"time_to_fill_p50_days":14,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T04:19:37Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"Location: Frisco, TX | North Palm Beach, FL (Hybrid)\nIn this position, you'll be based in one of the approved office locations for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.\nWe give you a world of potential\nThe Client Service Representative (CSR) team serves as a critical support channel for client accounts across the business. As the Client Services Manager, you'll lead a team focused on delivering exceptional service, resolving client issues, and creating positive client experiences while helping shape the future of the organization.\nThis is an exciting opportunity to join a team during a period of significant transformation and growth. You'll play a key role not only in leading people, but also in helping establish stronger processes, improve operational efficiency, and build a more scalable service model that supports future business needs.\nA role you will love\nAs a Client Services Manager, you'll lead, coach, and develop a team of Client Service Representatives while overseeing day-to-day service delivery, escalation management, process improvement initiatives, and operational planning. You'll partner closely with Sales, Account Management, Operations, Product, and Leadership teams to help drive client satisfaction, retention, and business success.\nThis role is ideal for a leader who can balance strategic thinking with a willingness to remain connected to day-to-day service operations.\nOther key responsibilities include:\nLeading, coaching, and developing a team of Client Service Representatives\nEstablishing team performance expectations and providing ongoing feedback and development support\nServing as the primary escalation point for complex client concerns and service issues\nMonitoring service quality, response times, client satisfaction, and service delivery metrics\nDriving process improvement, workflow efficiency, and operational excellence initiatives\nManaging staffing, scheduling, workload balancing, and workforce planning\nPartnering with Account Management, Sales, Product, Operations, and Leadership teams to improve service outcomes\nSupporting organizational change initiatives and helping build scalable service processes\nMonitoring team performance, service levels, and operational KPIs while implementing corrective actions when needed\nProviding frontline insights that help improve products, services, and overall client experience\nWhat will you bring to the role?\nRequired:\nPrior people leadership experience\nExperience managing client escalations and complex service issues\nStrong customer service leadership background\nExperience coaching, mentoring, and developing teams\nStrong communication and stakeholder management skills\nAbility to work effectively across multiple functions and departments\nExperience improving operational processes and service delivery\nStrong problem-solving and decision-making skills\nAbility to balance client needs with business objectives\nPreferred:\nCustomer Success leadership experience\nOperations leadership experience\nExperience working in a high-volume service environment\nExperience implementing process improvements and operational efficiencies\nExperience with CRM, ticketing, reporting, and workflow management systems\nExperience within corporate services, compliance, governance, or related business environments\nRewards designed for you\nPaid parental leave flexible working and a caring and inclusive culture\nHealth and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans\nInvest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter\nIncome protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance\nAnd more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub\n*This role may require travel of up to 10%.\nComputershare will use data analytics and artificial intelligence systems to help recruiters analyze and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills, and experience commensurate with the role applied for. All outputs from these systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-14T07:47:46Z"},{"event":"close","at":"2026-09-14T07:47:46Z"},{"event":"reopen","at":"2026-09-14T10:52:08Z"},{"event":"close","at":"2026-09-25T00:53:18Z"},{"event":"reopen","at":"2026-10-26T18:39:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":6,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.35,"age_days":51,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/computershare-client-services-manager-22","json_url":"https://alion.io/job/computershare-client-services-manager-22.json","meta":{"generated_at":"2026-11-01T12:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49839},"rest":"https://alion.io/mcp/rest/get_company?id=49839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputershare-client-services-manager-22"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputershare-client-services-manager-22"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputershare-client-services-manager-22"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computershare-client-services-manager-22\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputershare-client-services-manager-22"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":892418}},{"tool":"search_jobs","arguments":{"company":"computershare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":892418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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