{"id":3826182,"url":"https://alion.io/job/computershare-cloud-ops-engineer","title":"Cloud Ops Engineer","company":{"id":49839,"name":"Computershare","domain":"computershare.com","url":"https://alion.io/company/computershare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":25,"ghost_share":0.04,"stale_share":0.08,"repost_share":0.12,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:09:09Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T20:51:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: Edinburgh (Hybrid)\nIn this position, you’ll be based in either the London, Edinburgh or Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:\nYou have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely \nYou’re a redeployment candidate who is under notice of redundancy \nYou were moved to a remote contract as your office closed, and you don't live near any of our current offices \nWe give you a world of potential\nComputershare has an exciting opportunity for a Cloud Ops Engineer to join the Oracle Cloud Technology Team, part of the shared services CIO function.\nThe Oracle Cloud Technology Team is responsible for delivering end-to-end technology services across solution architecture & analysis, change delivery & development, business intelligence & analytics, production support, and Cloud operations. These services underpin the operations of our global people and finance functions, supporting a diverse and distributed employee base worldwide.\nA role you will love\nThe Cloud Ops Engineer is responsible for the operational support, maintenance, and deployment of Oracle Cloud applications and related infrastructure.\nProviding L2/L3 support for Oracle Cloud applications (such as Fusion, CRM on Demand, Eloqua), investigating and resolving incidents and service requests promptly to ensure system availability and performance. Whilst providing excellent customer service to stakeholders, ensuring responsiveness, reliability, and a positive experience in all operational support activities.\nThe Cloud Ops Engineer will work closely with the Cloud Ops Lead, vendor teams, and internal stakeholders to ensure high availability, security, and performance of cloud environments, leveraging automation tools and best practices to drive operational excellence.\nOther key responsibilities:\nPerforming regular monitoring, health checks, and maintenance of cloud environments to proactively identify and resolve issues, ensuring reliability, security, and optimal performance.\nAction and complete service requests, including user access provisioning, configuration changes, and routine operational tasks.\nConduct root cause analysis for recurring or high-impact issues, document findings, and implement long-term solutions to prevent recurrence.\nMaintain accurate records of incidents, changes, and support procedures; contribute to knowledge bases and operational documentation to support efficient operations.\nFollow internal controls, audit, and compliance requirements, ensuring all activities meet regulatory and organisational standards.\nIdentify and suggest improvements to support processes, deployment practices, and system reliability, including the use of automation tools.\nProactively identifying and resolving monitoring gaps, risks, and recurring incidents, strengthening business continuity and reducing the likelihood of major service disruptions.\nWhat will you bring to the role?\nThe Cloud Ops Engineer will have strong experience of Oracle Fusion HCM, ERP, EPM, CRM on Demand, Eloqua, related Oracle cloud platforms and Cloud infrastructure concepts. Knowledge of release planning, deployment management, and change control for cloud applications.\nUnderstanding of Cloud infrastructure concepts, integration environments, and vendor management. Alongside automation platforms (such as Rapid4Cloud) for functional deployments and operational tasks.\nThe position holder will have had exposure to coordinating and executing release and deployment activities for Cloud applications, with an understanding of change control and auditability.\nOther key skills required for the role:\nBachelor’s degree in information technology, computer science, engineering, or a related field. \nDemonstrable experience in cloud operations, release/deployment management, and application support within an enterprise environment. \nExperience managing or overseeing vendor teams and coordinating technical support activities. \nKnowledge of ITIL Framework and best practices for service management. \nExcellent verbal and written communication skills.\nTrack record of meeting or exceeding service delivery targets and SLAs, actively reducing support queues, and driving continuous improvement.\nExperienced in recognising when issues require escalation and efficiently directing them to the appropriate resolver group or vendor for rapid resolution.\nRewards designed for you\nFlexible work to help you find the best balance between work and lifestyle\nHealth and wellbeing rewards that can be tailored to support you and your family\nInvest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.\nExtra rewards ranging from recognition awards and team get togethers to helping you invest in your future\nAnd more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub","description_format":"text","description_chars":5274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-05T18:30:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/computershare-cloud-ops-engineer","json_url":"https://alion.io/job/computershare-cloud-ops-engineer.json","meta":{"generated_at":"2026-11-06T21:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49839},"rest":"https://alion.io/mcp/rest/get_company?id=49839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputershare-cloud-ops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputershare-cloud-ops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputershare-cloud-ops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computershare-cloud-ops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputershare-cloud-ops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3826182}},{"tool":"search_jobs","arguments":{"company":"computershare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3826182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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