{"id":133397,"url":"https://alion.io/job/computershare-infrastructure-operations-engineer-core-services-2","title":"Infrastructure Operations Engineer - Core Services","company":{"id":49839,"name":"Computershare","domain":"computershare.com","url":"https://alion.io/company/computershare","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":23,"ghost_share":0,"stale_share":0.13,"repost_share":0.13,"time_to_fill_p50_days":14,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":149000,"currency":"USD","period":"year","gross":null,"usd_annual":149000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"Active Directory","optional":true},{"name":"Amazon ECS","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-16T16:02:14Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Infrastructure Operations Engineer- Core Services\nLocation: Canton, Massachusetts, United States (Hybrid)\nIn this position, you’ll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.\nWe give you a world of potential\nFounded in 1978, Computershare is a global leader with over 16,000 employees across 22+ countries, a market capitalization exceeding $7B, and annual revenues of over $2B. The company provides a wide range of services including transfer agency, share registration, employee equity plans, proxy solicitation, and mortgage and loan services.\nKnown for its strengths in data management, high-volume transaction processing, payments, and communications, Computershare supports leading organizations in managing relationships with investors, employees, and customers.\nThe Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure.\nA role you will love\nThe Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.\nOther key duties and responsibilities are as follows:\nDeployment & Delivery\nDeploy, configure, and automate infrastructure solutions aligned to approved architecture and standards\nSupport project transitions into production and execute changes through governed processes\nMaintenance & Support\nMonitor infrastructure to ensure availability, performance, and capacity\nTroubleshoot issues, perform root cause analysis, and implement preventative actions\nManage patching, upgrades, and lifecycle activities\nSupport incident, problem, and change management processes\nMaintain documentation, SOPs, and runbooks\nCollaborate with vendors and support disaster recovery planning and execution\nSecurity & Compliance\nEnforce security best practices (patching, access control, system hardening)\nEnsure compliance with standards, policies, and audit requirements\nSupport vulnerability management and security assessments\nSuccess Measures\nTimely, compliant delivery of infrastructure deployments with increasing automation\nHigh availability and performance aligned to SLAs and operational standards\nEffective incident resolution, ticket management, and process adherence\nStrong documentation, continuous improvement, and operational efficiency\nPositive audit outcomes, security compliance, and stakeholder satisfaction\nWhat will you bring to the role?\nFunctional Knowledge\nStrong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations\nBroad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)\nAbility to define and implement operational and technical procedures\nBusiness & Industry Experience\nCustomer-focused mindset with strong communication skills\nAbility to align technology solutions with business needs\nExperience working in global, cross-functional environments (financial services experience is a plus)\nProblem Solving & Impact\nProven ability to diagnose and resolve complex infrastructure issues in enterprise environments\nExperience managing incidents and ensuring service continuity\nDirect impact on service performance, availability, and delivery against SLAs\nInterpersonal Skills\nStrong stakeholder management and collaboration skills\nSolutions-oriented with a proactive, continuous improvement mindset\nHigh integrity, adaptability, and ability to manage sensitive information\nTechnical Expertise\nCore Skills\nStrong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management\nStrong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration\nEnterprise infrastructure (servers, storage, networks, cloud platforms)\nVirtualization (VMware, Nutanix)\nMicrosoft ecosystem (Windows Server, Active Directory, Entra ID)\nProven Experience\nDelivering and supporting complex enterprise infrastructure environments\nDriving automation and operational efficiency\nInfrastructure security, access management, and compliance\nIncident troubleshooting, root cause analysis, and disaster recovery execution\nProven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations\nProven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments\nQualifications (Preferred)\nBachelor’s degree in IT or related field\nCertifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection\nRewards designed for you\nFlexible work to help you find the best balance between work and lifestyle.\nHealth and wellbeing rewards that can be tailored to support you and your family.\nInvest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.\nExtra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.\nAnd more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.\nCompensation. 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