QA Analyst

Location: Toronto, Ontario , Canada (Hybrid)

In this position, you’ll be based in the Toronto (Downtown) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 9.00am to 5.00pm. Find out more about our culture of flexible working at computershare.com/flex.

We give you a world of potential

Computershare Communication Services (CCS) provides integrated customer communication solutions globally, helping clients enhance customer engagement, improve operational efficiency, and meet regulatory and compliance requirements across digital and print channels.

CCS's five-year strategy supports Computershare’s global priorities through two key pillars:

• Business Optimisation - Partnering with business lines to enhance and globally optimize existing services.
• Business Evolution - Modernizing the business model and investing in digital, real-time communication capabilities for long-term growth.

Aligned with Computershare Priority #7, CCS is focused on modernizing communication and messaging platforms across all business lines.

CCS operates across key Computershare locations, including Australia, the United Kingdom, Germany, Canada, and the United States.

A role you will love

This role is responsible for testing systems and managing defects to ensure business and client needs are met, while adhering to established standards and methodologies defined by technical teams.

This role offers varied, meaningful work across multiple projects, exposure to business and technology teams, and the opportunity to influence solution quality before release. The successful candidate can build broad knowledge of systems, clients, data and operational processes while developing skills in requirements analysis, risk-based testing, stakeholder management and test automation. The team provides strong peer support and opportunities to take ownership of increasingly complex assignments.

Other key duties and responsibilities are as follows:

• Develop and execute System Test Strategies, Test Plans, Test Scenarios, and Test Cases to validate business and technical requirements, ensuring quality assurance deliverables are completed within established project timelines.
• Review business and functional requirements, solution designs, and acceptance criteria to assess testability, identify risks, gaps, and test scenarios, and ensure requirements are fully traceable throughout the testing lifecycle.
• Prepare test data and execute system, integration, regression, and user acceptance support testing, validating system functionality, data accuracy, business processes, and output quality against defined requirements.
• Maintain a strong understanding of internal applications, document and statement solutions, data interfaces, billing processes, delivery channels, and supporting platforms to effectively contribute to testing activities across a diverse change portfolio.
• Provide testing effort estimates based on project requirements and contribute to project planning, scheduling, resource allocation, and post-project analysis of estimated versus actual effort.
• Identify, document, track, and support the resolution of defects and system issues, including defect investigation, retesting, regression testing, and verification of fixes to ensure successful project delivery and release readiness.
• Record and maintain testing evidence, communicate testing progress and quality risks, and provide regular status updates to project stakeholders throughout the project lifecycle.
• Collaborate closely with Business Analysts, Developers, Project Managers, Operations teams, and client-facing stakeholders to ensure solutions are testable, meet business requirements, and are ready for deployment.
• Support a portfolio of client and internal change initiatives, including platform enhancements, process automation projects, data and file-interface changes, billing improvements, and communication delivery solutions.
• Contribute to the continuous improvement of QA processes, tools, standards, and methodologies by actively participating in team meetings, sharing best practices, and recommending enhancements that improve quality, efficiency, and project outcomes.
• Effectively manage competing priorities and deadlines while adapting to evolving requirements and investigating complex system, data, and output-related issues in a fast-paced project environment.

What will you bring to the role?

Required

• 3-5 years of experience in Software Testing, Quality Assurance, or a related field.
• Strong knowledge of test case design, testing methodologies, and QA best practices.
• Experience creating and executing system, integration, regression, and user acceptance tests.
• Ability to interpret business and functional requirements and identify testing scenarios, risks, and gaps.
• Experience with defect management, test documentation, evidence capture, and regression testing.
• Strong analytical, problem-solving, and communication skills with a high attention to detail.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Collaborative, results-oriented, and adaptable, with the ability to quickly learn new systems and processes.

Preferred

• Experience validating document and statement outputs, including content, data, formatting, and other output characteristics against business requirements.
• Experience with Microsoft Test Manager, TFS, Azure DevOps, or similar testing tools.
• Exposure to automation testing.
• Familiarity with SQL/database queries, APIs, XML/JSON, file-based interfaces and system integrations, with experience validating data across input, processing and output stagesKnowledge of Agile and Waterfall delivery methodologies.
• ISTQB or equivalent testing certification.

Leadership & Collaboration

• Lead and coordinate testing activities, including test planning, strategy, and execution.
• Prepare clear testing documentation and provide guidance to testers and project teams as needed.
• Work closely with Business Analysts, Developers, Project Managers, and Operations teams to ensure successful project delivery.
• Communicate testing status, risks, and issues to stakeholders in a timely manner.

Problem Solving & Impact

• Identify testing risks, quality issues, and defects, recommending solutions based on testing best practices and experience.
• Play a critical role in ensuring project quality, timely delivery, and successful implementation of business requirements.
• Contribute to continuous improvement of QA processes, standards, and delivery effectiveness.

Education & Qualifications

• Bachelor's degree in IT, Computer Science, Business, or a related field, or equivalent practical experience.
• Experience testing data files, interfaces, web applications, workflow systems, or document-based solutions preferred.
• Strong analytical ability, testing discipline, communication skills, and attention to detail are essential.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is CAD $60,000 - $74,000.

AI statement

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.