{"id":2429290,"url":"https://alion.io/job/computrition-application-support-specialist-iii","title":"Application Support Specialist III","company":{"id":3067763,"name":"Computrition","domain":"computrition.com","url":"https://alion.io/company/computrition","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":76500,"max":93500,"currency":"USD","period":"year","gross":null,"usd_annual":93500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Machine Learning","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T05:19:40Z","employer_posted_date":null,"last_verified_at":"2026-10-13T05:19:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nThe Application Support Specialist III is a senior technical support professionalresponsible for providing advanced technical expertise in the support, maintenance, troubleshooting, and optimization of Dark Matter applications and supporting technologies.Working with a high degree of independence, this role leads the investigation and resolution of complex client and production issues, coordinates critical incident response, performs root cause analysis, and drives sustainable corrective and preventive actions.Provides technical guidance concerning application support, business processes, integrations, and emerging AI-enabled solutions. Responsibilities are based on depth and scope of support expertise, client impact, and complexity of issue resolution.\n\nJob Responsibilities\nProvide advanced Tier 3 application support to clients and internal users, resolving complex functional, technical, configuration, integration, and data-related issues within established service-level and severity guidelines. \n\nServe as a technical escalation point for critical incidents and high-severity production issues; assess impact and urgency, coordinate responders, maintain clear stakeholder communications, and support restoration of service. \n\nReproduce reported issues in appropriate test environments; isolate contributing factors; document findings; and distinguish application defects from configuration, data, infrastructure, integration, or user-process issues. \n\nLead root cause analysis for recurring or significant incidents and partner with Product, Engineering, Infrastructure, and other teams to implement corrective and preventive actions. \n\nUse SQL to investigate incidents, validate data, reconcile results, and support troubleshooting while following data-access, privacy, and security requirements. \n\n Review application logs, code paths, and system interactions; apply working knowledge of .NET and C# to debug issues and collaborate effectively with development teams. \n\nMonitor application health, availability, performance, and operational trends to identify service risks and recommend preventive improvements.Supports application deployments, releases, upgrades, maintenance activities, and change management processes.\n\nAnalyze APIs, integrations, distributed services, and business process flows to identify dependencies, failure points, and downstream impacts. \n\nCreate and maintain accurate knowledge articles, runbooks, troubleshooting guides, known-error records, and operational procedures. \n\nIdentify opportunities to automate repetitive support activities, improve observability, reduce recurring incidents, and strengthen the client and user experience. \n\nProvide technical coaching and knowledge transfer to less experienced specialists without direct people-management responsibility. \n\nHandle other related responsibilities consistent with the role.\n\nAI Support & Innovation Responsibilities\nSupports AI-enabled applications, copilots, intelligent automation solutions, and machine learning-powered products utilized by Dark Matter and its clients.\n\nMonitors AI solution performance, usage trends, and operational effectiveness.\n\nInvestigates and resolves issues related to AI-generated outputs, workflow failures, prompts, integrations, and data quality concerns.\n\nAssists with AI feature testing, validation, and user acceptance activities to ensure quality, accuracy, and business alignment.\n\nCollaborateswith Product and Engineering teams to evaluate AI enhancements and recommend improvements.\n\nDocument AI support procedures, governance requirements, best practices, and troubleshooting methodologies.\n\nSupport responsible AI practices by following established requirements for privacy, data security, regulatory compliance, human oversight, and appropriate use. \n\nUse approved AI tools in day-to-day work to improve research, analysis, troubleshooting, documentation, communication, and process efficiency while validating outputs before use. \n\nIdentifies opportunities where AI capabilities can improve client experience, employee productivity, and support operations.\n\nMaintains awareness of emerging AI technologies and industry best practices relevant to application support and client success.\n\nCompetencies\nClient focus-Builds trust through responsive, accurate, and transparent support. \n\nTechnical problem solving-Uses evidence, pattern recognition, and disciplined analysis to isolate causes. \n\nBusiness acumen- Connects technical details to client workflows, risk, and downstream impact. \n\nIncident leadership- Creates clarity, coordinatesaction, andcommunicates effectively during high-pressure events. \n\nOwnership and execution- Takesissues through resolution, verification, documentation, and follow-up. \n\nCommunication-Tailors concise technical and business messages to the audience. \n\nCollaboration and mentoring-Shares knowledge, coaches peers, and works effectively across teams. \n\nAdaptability and learning agility-Quickly learns unfamiliar tools, interfaces, processes, and emerging technologies. \n\nQuality and judgment-Challenges assumptions, validates evidence, protects data, and makes practical decisions. \n\nContinuous improvement-Identifies recurring patterns and converts lessons learned into durable improvements. \n\nRequiredQualifications\n\nAt least 7 years of progressive experience supporting enterprise software applications, including complex production support and client-facing issue resolution. \n\nDemonstrated experience supporting Empower Loan Origination System (LOS) in a production environment, including issue resolution, workflow troubleshooting, system configuration, user support, and coordination with business and technical stakeholders.\n\nAdvanced troubleshooting and root cause analysis skills across SaaS, web-based, multi-tier, or distributed application environments. \n\nHands-on experience with SQL Server or a comparable relational database, including the ability to write queries for investigation and data validation. \n\nWorking knowledge of object-oriented programming and .NET/C#, including the ability to review code and collaborate with software engineers on defect resolution.\n\nExperience supporting APIs, integrations, application monitoring, incident management, release support, and change-control processes. \n\nAbility to assess impact, urgency, and risk; prioritize competing work; and escalate in accordance with service-level and severity standards. \n\nExcellent written and verbal communication skills, with the ability to translate technical findings for client, business, and leadership audiences. \n\nDemonstrated ability to work independently, exercise sound judgment, and lead technical investigations with limited guidance. \n\nAdvanced proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.\n\nPreferredQualifications\nExperience in mortgage banking, financial services, banking technology, or fintech.\n\nExperience supporting Dark Matter products or a comparable mortgage technology ecosystem.\n\nExperience with cloud-based services, modern application architectures, observability platforms, and IT service management practices or frameworks such as ITIL. \n\nExperience supporting AI-enabled applications, copilots, intelligent automation, chatbots, or machine-learning solutions. \n\nExperience mentoringsupportprofessionals and improving knowledge-management or operational-support processes.\n\nRole Expectations \nOperates as a senior individual contributor and recognized technical resource; this role may lead investigations and mentor peers but does not inherently include direct people-management responsibility. \n\nMaintains confidentiality and complies with applicable security, privacy, regulatory, and records-management requirements. \n\nParticipates in scheduled production-support coverage, release activities, or incident response as required by business needs and company policy.\n\nParticipates in a scheduled on-call rotation to support production incidents, critical system issues, releases, and after-hours operational support activities as required.\n\nFLSA Designation (US Only):ExemptSalary Range:The estimated base salary range for this role is USD$76,500.00 - USD$93,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.Other Compensation (US Only):This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Benefits (US Only):Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).Time off (US Only):The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at : If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#DMTOriginally posted on Himalayas","description_format":"text","description_chars":10395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-13T08:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T15:38:52Z"},"pay":{"stated_usd_annual":93500,"is_top_pay":true},"html_url":"https://alion.io/job/computrition-application-support-specialist-iii","json_url":"https://alion.io/job/computrition-application-support-specialist-iii.json","meta":{"generated_at":"2026-10-13T15:38:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3067763},"rest":"https://alion.io/mcp/rest/get_company?id=3067763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputrition-application-support-specialist-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputrition-application-support-specialist-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputrition-application-support-specialist-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computrition-application-support-specialist-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputrition-application-support-specialist-iii"}]}