{"id":2412581,"url":"https://alion.io/job/computrition-software-developer-technical-support","title":"Software Developer (Technical Support)","company":{"id":3067763,"name":"Computrition","domain":"computrition.com","url":"https://alion.io/company/computrition","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"C#","optional":false},{"name":"Datadog","optional":false},{"name":"SQL","optional":false},{"name":"Azure DevOps","optional":true},{"name":"Freshdesk","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"PCI DSS","optional":true},{"name":"Postman","optional":true},{"name":"PowerShell","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:27:21Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:27:21Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Software Developer — Technical Support\nPerseusPay Product Team • Perseus Payments Inc.\n\nJob Details\n\nDepartment\nEngineering — PerseusPay\nReports To\nSoftware Development Manager\nLocation\nRemote — Canada (Greater St. John’s Area, Newfoundland)\n\nWorking Hours\nMonday–Friday, 8:00 AM – 5:00 PM CT; must be available for after-hours support when required\n\nEmployment\n\nFull-Time\nPosted\n\nMay 2026\nAbout Perseus Payments Inc.\nPerseus Payments Inc. builds PerseusPay, a purpose-built payments platform serving marine, OPE, and RV dealers across the US and Canada. PerseusPay processes card-present and card-not-present payments and integrates deeply with dealer DMS systems, and provides settlement, analytics, and reporting capabilities to hundreds of dealer locations.\n\nRole Overview\nWe are looking for a technically strong Software Developer to join the PerseusPay team in a Technical Support capacity. This is not a traditional support role — it sits at the intersection of software engineering and customer success. You will be the first line of technical defence for production issues, working directly with dealer customers and internal stakeholders to triage, diagnose, and resolve problems quickly.\n\nYou will have direct read access to production systems, be comfortable reading application logs and database queries, and be able to identify root causes in a payments platform that handles real-time transactions. You will also collaborate with the engineering team to surface patterns, escalate bugs, and contribute to long-term fixes.\n\nKey Responsibilities\n\nMonitor production environments during core business hours, proactively identifying anomalies in payment processing, settlements, and integrations before customers report them; available for after-hours response for critical incidents when required.\n\nTriage inbound support requests from dealers and internal teams — classify severity, reproduce issues, isolate root cause, and communicate a clear status and ETA.\n\nInvestigate issues using Datadog logs, Azure Application Insights, and SQL queries against production data to determine whether problems are data, configuration, integration, or code related.\n\nAct as the primary point of contact for dealers experiencing payment, terminal, or settlement issues — communicating clearly and professionally in writing and on calls.\n\nWrite and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies in payment, refund, and settlement records.\n\nCoordinate with the Payment processor support team on payment gateway issues.\n\nDocument resolved issues, workarounds, and root causes in the team knowledge base to accelerate future triage.\n\nIdentify recurring patterns and escalate systemic bugs to the engineering team with wellstructured reproduction steps and impact assessments.\n\nParticipate in post-incident reviews and contribute to runbooks and incident response playbooks.\n\nAssist with code changes or configuration fixes for straightforward, well-understood issues.\n\nAble to fix, test and deploy code and configuration changes in production on their own.\n\nRequired Skills & Experience\n\n3+ years of experience in a technical support, software development with direct exposure to production systems.\n\nC# and .NET — comfortable reading and navigating a production .NET codebase to understand application logic, trace bugs, and make minor fixes.\n\nSQL — strong query-writing skills; able to write diagnostic queries against complex relational schemas (SQL Server / Azure SQL) to trace transaction data and spot anomalies.\n\nAzure Cloud Services — hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights.\n\nProduction issue identification — proven ability to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure.\n\nCustomer communication — clear, professional written and verbal communication with nontechnical end users as well as engineering peers; able to tailor tone to audience.\n\nLog analysis — comfortable navigating structured logs to identify error patterns, trace request flows, and correlate events across services.\n\nPreferred Skills (Nice-to-Have)\n\nDatadog — experience with Datadog dashboards, log search, monitors, and APM traces to investigate production incidents.\n\nPayments industry knowledge — familiarity with card payment flows, authorisation / capture / settlement cycles, chargebacks, and PCI DSS compliance concepts.\n\nAzure DevOps — experience working within Azure DevOps for work item tracking, pipeline monitoring, and pull request review.\n\nPowerShell or Bash scripting — ability to write lightweight diagnostic scripts to automate routine checks or data exports.\n\nREST API debugging — confident using tools such as Postman or curl to test and diagnose API integrations.\n\nIncident management tools — familiarity with ticketing or ITSM platforms (Jira, Freshdesk, Zendesk, or similar) for structured issue tracking.\n\nTechnical documentation — experience writing runbooks, knowledge-base articles, and postmortem reports.\n\nWhat We Offer\n\nA collaborative, engineering-led team working on a real payments product with meaningful dealer customers.\n\nDirect exposure to the full payments stack — from terminal hardware to APIs to cloud infrastructure.\n\nProfessional development opportunities.\n\nAbout You\nYou thrive in fast-paced environments where no two issues are identical. You don’t wait for someone else to notice a problem — you spot it in the logs before the phone rings. You can hold a calm, informative conversation with a frustrated dealer and then immediately pivot to writing a SQL query to prove your hypothesis. You’re comfortable stepping in after hours when a critical incident demands it, and you believe good documentation is as important as good code. You take pride in leaving a situation better than you found it. You’ve a strong bias for action to solve customer problems.\n\nPerseus Payments Inc. is an equal opportunity employer. We welcome applications from candidates of all backgrounds.\n\nSalary Range (Ontario & BC Only):The estimated base salary range for this role is CAD$67,500.00 - CAD$82,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .#DealerGroupOriginally posted on Himalayas","description_format":"text","description_chars":7391,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-13T02:29:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/computrition-software-developer-technical-support","json_url":"https://alion.io/job/computrition-software-developer-technical-support.json","meta":{"generated_at":"2026-10-14T05:02:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3067763},"rest":"https://alion.io/mcp/rest/get_company?id=3067763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputrition-software-developer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputrition-software-developer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputrition-software-developer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computrition-software-developer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputrition-software-developer-technical-support"}]}