{"id":2370926,"url":"https://alion.io/job/computrition-support-engineer","title":"Support Engineer","company":{"id":3067763,"name":"Computrition","domain":"computrition.com","url":"https://alion.io/company/computrition","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":115200,"max":140800,"currency":"USD","period":"year","gross":null,"usd_annual":140800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"SQL","optional":false},{"name":"Azure DevOps","optional":true},{"name":"Incident Management","optional":true},{"name":"LLM","optional":true},{"name":"Playwright","optional":true},{"name":"Postman","optional":true},{"name":"Swagger","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-10-12T13:53:40Z","employer_posted_date":null,"last_verified_at":"2026-10-12T13:53:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Support Engineer — TargetCRM / Notify360Location: Remote — United States or Canada\nEmployment Type: Full-time/Remote\nTeam: TargetCRM / Notify360, Ideal Computer Systems\nIdeal Computer Systems and C-Systems Software Inc. are North American providers of integrated dealer management software for equipment dealerships across industries including outdoor power equipment, agriculture, powersports, marine, RV, and golf car. With more than 30 years of industry experience, their all-in-one solutions help dealers manage inventory, sales, service, parts, accounting, CRM, reporting, processes, and data in a single platform. Both companies are known for their deep industry expertise, dealer-focused development, and strong customer support. As part of the OPE/Perseus Group, a division of Constellation Software Inc., they combine the stability and resources of a global organization with specialized dealership knowledge.\nResponsibilities\nTriage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues.\n\nUse SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes.\n\nSupport integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems.\n\nCommunicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes.\n\nManage escalations, document findings, and work closely with development, product, and customer success teams.\n\nHelp build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes.\n\nCreate and maintain knowledge base content, runbooks, and process documentation for recurring support issues.\n\nQualification\n3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role.\n\nStrong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records.\n\nExperience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms.\n\nComfort troubleshooting APIs, integrations, request/response flows, and system handoffs.\n\nAbility to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis.\n\nStrong written communication skills and the ability to explain technical issues clearly to both technical and non-technical audiences.\n\nA process-improvement mindset with interest in automation, AI tools, and building better support workflows.\n\nNice to Have\nExperience with dealership management systems, SaaS platforms, or equipment dealer operations\n\nFamiliarity with tools such as Azure DevOps, TeamSupport, Salesforce Service Cloud, Postman, Swagger/Open API, or Playwright\n\nExperience with communication APIs, such as Twilio\n\nExperience with AI tools, LLM APIs, or workflow automation\n\nBackground in DevOps, platform reliability, or incident management\n\nFLSA Designation (US Only):ExemptSalary Range:The estimated base salary range for this role is USD$115,200.00 - USD$140,800.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.Other Compensation (US Only):Not ApplicableBenefits (US Only):Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).Time off (US Only):The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at : If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#DealerGroupOriginally posted on Himalayas","description_format":"text","description_chars":5183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-12T17:31:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-10-13T02:55:19Z"},"pay":{"stated_usd_annual":140800,"is_top_pay":true},"html_url":"https://alion.io/job/computrition-support-engineer","json_url":"https://alion.io/job/computrition-support-engineer.json","meta":{"generated_at":"2026-10-13T02:55:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3067763},"rest":"https://alion.io/mcp/rest/get_company?id=3067763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputrition-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputrition-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputrition-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computrition-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputrition-support-engineer"}]}