{"id":3251850,"url":"https://alion.io/job/comscore-inc-it-support-engineer","title":"IT Support Engineer","company":{"id":46460,"name":"Comscore, Inc.","domain":"comscore.com","url":"https://alion.io/company/comscore-inc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Claude Code","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Slack","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T01:43:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About This Role:\nThe IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, New York, Amsterdam, Warsaw, Santiago, and Pune offices. The team runs Comscore's Okta tenant, JIRA Service Management portal, Microsoft 365 and Entra ID directory, and endpoint management platforms (Jamf Pro, Quest KACE, Automox, Intune), and is the first-line owner for every access, hardware, software, and productivity request across the company.\nComscore is hiring IT Support Engineers to join the growing Pune arm of this team. This is a hands-on, ticket-driven role that owns a defined slice of the JIRA Service Management (IESD) queue end-to-end during APAC and EMEA business hours. This role works directly with the Pune Team Lead and existing Pune specialists on daily service-desk operations, access provisioning, and endpoint recovery for employees in the US, EMEA, LATAM, and APAC.\nWe are open to candidates with varying years of experience. If you have strong fundamentals in identity, access, and end-user support, and the attitude to treat each ticket as a problem to understand rather than a form to fill, we will train you on our stack.\n\nWhat You'll Do:\nPick up tickets from the IT Service Desk queue in JIRA Service Management, resolve them end-to-end using documented runbooks, and apply the appropriateness-check discipline that governs access grants at Comscore.\nAdd and remove users from Okta groups, Active Directory security groups, and Microsoft 365 security groups to grant application access across roughly 270 Okta-managed applications, including Claude Code / Apps Gateway, Microsoft Copilot, Adobe Creative Cloud, and the long tail of business tooling.\n Manage distribution lists, mail aliases, shared mailboxes, and robotic mailboxes in Microsoft 365 admin center and Active Directory.\nProcess contractor account creations, 90-day extensions, and offboarding in Active Directory and Okta.\nPerform BitLocker recovery-key retrieval, Quest KACE and Automox agent re-enrollment, and CrowdStrike Falcon user-facing endpoint recovery.\nReset MFA factors, unlock accounts, and support user password resets across Okta and Active Directory, including scripted bulk operations on Panel Activation accounts.\nSupport the Pune office with hardware setup, Windows and macOS laptop imaging, dual-monitor configuration, and new-hire onboarding, shared with the existing Pune team members.\nDocument the workflows you own as reusable runbooks in Confluence and keep them current as the stack evolves.\nEscalate judgment calls (tight-license applications, admin-level access requests, policy exceptions) to the Pune Team Lead or the US senior engineers.\nParticipate in the follow-the-sun support model with a defined overlap window each week for US and EMEA collaboration, closing tickets before the US team's working day begins.\nCommunicate incident status, change notifications, and ticket updates in clear written English to stakeholders at all levels of the organization.\nContribute to continuous improvement of the IT service catalog and the quality of request-type templates in the JIRA Service Management portal.\n\nWhat You'll Need:\nBachelor's Degree in Computer Science, Information Systems, or a related technical field. Fresh graduates with strong fundamentals and a visible interest in IT support operations are welcome to apply.\nZero to five years of experience in IT Service Desk, IT Support, Desktop Support, or a related operations role.\nHands-on exposure to at least one of: Okta, Microsoft 365 admin center, Active Directory, Microsoft Entra ID. Working familiarity with JIRA Service Management is a plus.\nComfortable with ticket-driven work, SLA discipline, and queue-based prioritization.\nClear written and spoken English, sufficient for daily interaction with US and EMEA engineers, managers, and end users.\nAttention to detail and the ability to follow, refine, and author operational procedures.\nAnalytical mindset - you treat a ticket as a problem to understand, not a form to fill.\nOwnership attitude and willingness to pick up unfamiliar workflows with a runbook and a bit of coaching.\nBased in Pune or willing to relocate. The role is hybrid, with Pune-office presence expected two to three days a week.\nAbility to work a schedule that provides at least two hours of overlap with US Eastern time each week for cross-region collaboration and handoff.\n\nPreferred:\nExposure to Jamf Pro, Quest KACE, Automox, or Microsoft Intune on the endpoint-management side.\nWorking knowledge of CrowdStrike Falcon or any enterprise EDR console.\nScripting familiarity in PowerShell, Bash, or Python for automating repetitive administrative tasks.\nAny identity or Microsoft 365 certification (Okta Certified Professional, Microsoft Identity and Access Administrator SC-300, Microsoft 365 Fundamentals MS-900).\nITIL Foundation certification.\nPrior experience in a follow-the-sun IT support operating model with US, EMEA, and APAC handoffs.\nFamiliarity with Slack, Zoom, and Adobe Creative Cloud administration.\nExperience with Confluence page authoring and knowledge-base contribution.\nPrior experience supporting ISO 27001, SOC 2, or MRC audit evidence collection cycles.\n\nWorking Hours\nThis role also supports Comscore offices in the United States and Europe during their local business hours, Monday through Friday. There is no weekend coverage; you will be assigned to one of the three fixed shift windows.\nAbout Comscore:\nAt Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.\nComscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.\nComscore is committed to creating an inclusive culture, encouraging diversity.\n*LI-SS1","description_format":"text","description_chars":6889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Media & Audience Measurement"],"lifecycle":[{"event":"open","at":"2026-10-25T22:12:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/comscore-inc-it-support-engineer","json_url":"https://alion.io/job/comscore-inc-it-support-engineer.json","meta":{"generated_at":"2026-10-28T06:43:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46460},"rest":"https://alion.io/mcp/rest/get_company?id=46460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomscore-inc-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomscore-inc-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomscore-inc-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comscore-inc-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomscore-inc-it-support-engineer"}]}