{"id":1956871,"url":"https://alion.io/job/comstock-resident-services-coordinator","title":"Resident Services Coordinator","company":{"id":344882,"name":"Comstock","domain":"comstock.com","url":"https://alion.io/company/comstock","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1375},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:04:27Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T01:40:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Overview\nThe Resident Services Coordinator provides exceptional customer service for all residents, guests and vendors.\nKey Responsibilities\nProvide Class “A” customer service - Building a good rapport with residents and going above and beyond whenever possible\nMeet and greet all visitors such as residents, guests and prospects\nRespond to tenant questions and complaints in a timely manner\nEnsure that only authorized individuals enter the building\nManage incoming phone calls and direct them to the appropriate destination\nManage resident packages and mail, including scanning incoming and outgoing packages daily\nAssist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections\nEnter maintenance issues into Yardi to create tickets for the maintenance team\nEnsure that equipment used by the residents is well maintained, used appropriately, tracked and returned\nCoordinate reservation for amenity space, loading elevators and loading dock\nComplete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed\nStay in compliance with fair housing regulations\nWork scheduled shifts, including weekends (if needed)\nPerform other duties as needed\nQualifications\nHigh School Diploma or equivalent (GED)\nStrong customer service background\n1 year of high-end customer service experience is needed and 3 years is preferred\nAbility to work holidays required. Flexibility to pick up additional shifts, as needed\nProficient in Microsoft Office, particularly Outlook, Word and Excel\nOutgoing personality with ability to relate to diverse group of people\nStrong problem-solving skills\nStrong sense of urgency\nMust be highly credible and trustworthy, and operate with high degree of integrity\nMust hold oneself and others accountable and strive for a high level of excellence\nMust have a positive, can-do attitude and be able to fuel growth and innovation\nMust be customer-focused and results-oriented\nMust want to continuously learn and develop\nExceptional oral and written communication, active listening, and organizational skills\nAbility to establish strong working relationships with others in team setting\nAbility to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment\nSelf-directed and able to work independently, with minimal supervision\nThe wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.\nAt Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.\nYou may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.\nVirginia Compensation Range\n$20—$25 USD","description_format":"text","description_chars":3239,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Property Development","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-06T13:23:42Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/comstock-resident-services-coordinator","json_url":"https://alion.io/job/comstock-resident-services-coordinator.json","meta":{"generated_at":"2026-10-10T01:45:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3160,"day_limit":5000,"remaining_today":1840,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":344882},"rest":"https://alion.io/mcp/rest/get_company?id=344882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomstock-resident-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomstock-resident-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomstock-resident-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comstock-resident-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomstock-resident-services-coordinator"}]}