{"id":724312,"url":"https://alion.io/job/comstruct-head-of-customer-experience","title":"Head of Customer Experience","company":{"id":673526,"name":"comstruct","domain":"comstruct.com","url":"https://alion.io/company/comstruct","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":241000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":291},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-07-30T14:45:56Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-28T12:01:58Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":89},"description":"The mission:\ncomstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures, along with top European investors.\nAbout the role\nAs our Head of Customer Experience you own the entire post-sales journey of our customers. You lead a team that covers everything from Solution Engineering and POV Implementation through Rollout and Adoption to Expansion and Support. Your mission: flawless rollouts and a customer experience that makes comstruct the operating system of every construction site.\nWhat you will be building\nBuild and lead the CX org: You hire, develop and coach the team across the entire customer experience journey. From scoping ERP architectures in Solution Engineering to resolving requests in Support. You set the structure, the standards and the pace.\n\nMake technical rollouts a machine: POVs, supplier integrations, on-site onboardings and multi-site rollouts - you turn what's currently craftsmanship into a scalable system that gets customers to value in weeks, not quarters.\n\nOwn the post-sales P&L: You tie customer health to ARR, run strategic QBRs with enterprise decision makers and build the engine that surfaces qualified expansion signals before Sales ever gets involved.\n\nShape the product from the field: You sit in Engineering and Product sprint meetings, drive roadmap prioritization from customer signals and make sure what gets built is what moves accounts forward.\n\nWhat we're looking for\nYou bring 3-5 years of experience in Solution Engineering, Implementation, Value Engineering or Customer Success in enterprise or mid-market environments with high implementation complexity. Structuring POV execution and scoping complex technical implementations across multiple stakeholders is your core, not a secondary skill.\n\nYou have led a team for at least 1-2 years, hiring and developing ICs, in an environment where the playbook didn't exist until you wrote it.\n\nYou don't need to code, but you can read and map an ERP integration, assess what's feasible and push back in a room full of engineers.\n\nYou are eager to learn the product from scratch and understand it inside out. You drive roadmap prioritization from the field and connect customer feedback to what actually gets built.\n\nYou have carried commercial ownership in a previous implementation or GTM role. You've qualified upsell, defended pricing and driven expansion.\n\nYou handle multi-layered enterprise accounts, tough stakeholder conversations and direct feedback without losing composure.\n\nYou speak German on a native level and are fluent in English.\n\nNice to have: Construction Tech, Supply Chain or Logistics SaaS experience; hands-on building of features or integrations; early-stage startup experience (\nWhy join comstruct?\nConstruction is one of the largest and least digitized industries in the world. We're building its digital future. Founded in March 2022, we've raised a €12.5M seed round from 20VC, Google Ventures and top European investors and nine of Switzerland's ten largest contractors already run on comstruct. That's the foundation. The category-defining company gets built now - together with you!\nWhat we offer\nReal ownership, twice over: Equity options on top of a competitive salary and the freedom to own your work and build things from the ground up, not execute someone else's plan.\n\nLearn from the best: Direct mentoring from our Co-founder & CEO Henric Meinhardt, plus access to engineering mentors through our network with Google Ventures and 20VC.\n\nBuild at the frontier: Early access to the latest LLMs and SDKs, any AI productivity tools you need and top-notch hardware.\n\nInvest in yourself: A dedicated development budget for certificates, conferences and everything that makes you grow with the company.\n\nFeel at home: Relocation support for your move to Munich, daily dinner options with the team, Wellpass subscription and yearly offsites - the last ones took us to Mallorca and Italy.","description_format":"text","description_chars":4227,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-11T07:56:58Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.352,"p_room":0.28,"age_days":89,"expected_fill_days":30,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/comstruct-head-of-customer-experience","json_url":"https://alion.io/job/comstruct-head-of-customer-experience.json","meta":{"generated_at":"2026-10-28T16:16:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673526},"rest":"https://alion.io/mcp/rest/get_company?id=673526"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomstruct-head-of-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomstruct-head-of-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomstruct-head-of-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comstruct-head-of-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomstruct-head-of-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":724312}},{"tool":"search_jobs","arguments":{"company":"comstruct.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":724312},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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