Manager - CENG Services, Engineering Management, Admin & IT Support

The prime function of this position is to manage an IT team responsible for coordinating the design, development, and implementation of computer applications for Central Engineering and its extended customers. Provide troubleshooting, problem diagnostics and resolution, and general support for the corporate infrastructure in Central Engineering including Computer-Aided Design (CAD) software suite (Autodesk) and a Document Management System, Adept. Act as organizational technical consultant on systems and proposed applications. Ensure that the completion of work is on schedule, within budget, and in accordance with applicable ETS guidelines, safety, environmental, and quality requirements.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

• Enforce company safety, health, and environmental programs for supervised employees. Ensure compliance with safe practices and protection of the environment as required by company policy and government regulations.
• Directly manage and lead a team of Senior System Analysts and System Analysts, providing oversight for workload prioritization, performance management, professional development, and resource allocation.
• Demonstrate commitment to Company principles by complying with the Standards of Business Conduct as well as all applicable Company procedures, including Environmental Health and Safety (EH&S), Workplace Inclusion & Culture (WIC), disciplinary guidelines, and security protocols.
• Oversee the coordination of design, development, and implementation of computer applications to enhance organizational resource utilization and improve operational efficiency.
• Oversee applications developed internally or by external vendors to support Central Engineering operations.
• Evaluate and streamline job processes and workflows to maximize the effectiveness of computer applications, while identifying ways to digitize manual tasks for greater efficiency. Share recommendations with upper management when necessary.
• Maintain awareness of recent developments in computer technology by conducting research, attending industry conferences, and participating in seminars to ensure Central Engineering acquires state of the art systems. Assess the specifications of new hardware and software available in the market to enhance operational efficiency.
• Arrange and deliver IT and application training for Central Engineering personnel and provide strategic technical guidance on computer applicationrelated matters.
• Review system documentation and user operating manuals assuring compliance with Company standards.
• Oversee the installation and maintenance of workstations and related equipment, including CAD systems, for Central Engineering.
• Collaborate with Enterprise Technology & Security (ETS) to resolve LAN and WAN issues, such as CAD, the document management system, SharePoint, etc.
• Act as the liaison between Central Engineering and Enterprise Technology & Security (ETS) to facilitate effective communication and collaboration.
• Oversee IT staff in resolving issues, conducting monthly preventative maintenance on all Central Engineering hardware and software, organizing training sessions, and addressing trouble tickets submitted through both the CENG ticketing system and SNOW.
• Collaborate with the Section Manager to define organizational hardware and software requirements, support the development and monitoring of the XM10 and CAD budgets, and manage special projects as assigned.
• Act as a Computer Resource Coordinator (CRC) for Central Engineering, handling software and hardware requisitions and invoice processing.

Required Education/Experience

• Master's Degree and a minimum of 3 years of applicable work experience in areas such as system engineering, management, and support of critical application computer projects, system analysis, application design, equipment specifications, vendor management, system implementation, documentation, network servers, and user training. or
• Bachelor's Degree and a minimum of 5 years of applicable work experience in areas such as system engineering, management, and support of critical application computer projects, system analysis, application design, equipment specifications, vendor management, system implementation, documentation, network servers, and user training.

Preferred Education/Experience

• Master's Degree in Engineering, Computer Science or Information Systems and a minimum of 3 years of applicable work experience in areas such as system engineering, management, and support of critical application computer projects, system analysis, application design, equipment specifications, vendor management, system implementation, documentation, network servers, and user training.
• Bachelor's Degree in Engineering, Computer Science or Information Systems and a minimum of 5 years of applicable work experience in areas such as system engineering, management, and support of critical application computer projects, system analysis, application design, equipment specifications, vendor management, system implementation, documentation, network servers, and user training.

Relevant Work Experience

• Experience supporting and managing critical application projects, including systems engineering, application design, system analysis, vendor coordination, implementation, documentation, network servers, and enduser training, required.
• Proficiency with relational databases and experience using Windows 11 and Microsoft Office 365, required.
• Excellent written, verbal, and interpersonal communication skills, enabling effective leadership, stakeholder engagement, and coordination across engineering, IT, and enterprise teams, required.
• Two years of Supervisory or Team Leadership experience, as well as knowledge in CAD (2D & 3D) systems and applications, preferred.
• Programming experience in areas such as Visual Basic, Visual C++, VBScript, and Python, preferred.

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Ability to travel within Company service territory and beyond, as needed (out of state/country infrequently).