{"id":3291334,"url":"https://alion.io/job/con-edison-sr-system-analyst-cellular-voice-communications-network-engineer","title":"Sr System Analyst - Cellular & Voice Communications Network Engineer","company":{"id":1771285,"name":"Con Edison","domain":"conedison.com","url":"https://alion.io/company/conedison","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":210000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":492},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-26T14:04:33Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T21:22:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join us as a Cellular & Voice Communications Network Engineer and help sustain the communications platforms that support critical operations across New York City, Westchester, and the Orange & Rockland service territories. You will engineer, administer, and improve public and private cellular connectivity and enterprise voice services, strengthen reliability and cybersecurity, and coordinate with carriers, vendors, and internal partners to resolve complex service issues.\nThis position does not provide employment pursuant to the terms of a STEM OPT Training Plan.\nCore Responsibilities\nLead the end-to-end onboarding, configuration, provisioning, activation, and lifecycle support of cellular and LTE/5G modems across private wireless and commercial carrier networks\nServe as the primary technical liaison with wireless carriers to administer SIM/eSIM services, resolve outages and coverage issues, monitor service performance, and drive escalations through resolution\nSupport administration of centralized modem and IoT management platforms to monitor device health, deploy approved configurations and firmware, and maintain operational visibility across the field device fleet\nMonitor, administer, and troubleshoot enterprise voice and collaboration services, including Cisco Unified Communications Manager, Cisco Unity, SIP trunking, voice gateways, turrets, call recording, and cloud contact center platforms\nManage modem inventory, APN configurations, IP addressing, service profiles, and telecom utilization data to improve asset control, optimize device pools, and identify redundant services\nAssess vendor security advisories, coordinate vulnerability remediation, evaluate product lifecycle status, and implement approved firmware and configuration hardening for distributed communications assets\nResolve assigned incidents and service requests, perform root-cause analysis, and support infrastructure upgrades, disaster recovery exercises, off-hours deployments, and emergency response activities\nCoordinate contractors and vendors, review technical deliverables and statements of work, and maintain network diagrams, standard operating procedures, support documentation, and deployment playbooks\nFollow cybersecurity, resiliency, monitoring, and change management requirements, and participate in the on-call rotation supporting 24x7 operations.\nPerform other related tasks and assignments as required\nDirect and oversee employee and contractor field activities, ensuring assigned work is completed safely, efficiently, and in accordance with company procedures\nRequired Education/Experience\nBachelor's Degree and a minimum of 3 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or\nAssociate's Degree and a minimum of 5 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or\nHigh School Diploma/GED and a minimum of 7 years of full-time relevant work experience in the information technology field\nRelevant Work Experience\nDemonstrated understanding of architecture practices that support reliable, maintainable, reusable, scalable, and extensible solutions, including cybersecurity principles, required\nHands-on experience activating, provisioning, and troubleshooting enterprise cellular/LTE modems and IoT gateways on private wireless and commercial carrier networks, required\nExperience working with wireless carriers, using carrier enterprise portals, and managing escalations for service impairments and line administration, required\nExperience using centralized modem management and monitoring platforms to monitor device health, deploy firmware and security updates, and manage operational field devices, required\nWorking knowledge of enterprise VoIP, SIP trunking, dial plans, IP routing, APNs, private IP addressing, voice gateways, call recording, and contact center platforms, required\nExperience managing telecom inventory, line utilization, and cost optimization via Telecom Expense Management Systems (TEMS), required\nExperience troubleshooting packet-level network data using tools like Wireshark, traceroutes, and network diagnostic utilities, preferred\nExperience developing and deploying automations for network, telecom, and field device management, including monitoring, alerting, provisioning, reporting, and operational support processes, preferred\nSkills and Abilities\nDemonstrated analytical skills\nExcellent collaboration and team building skills\nStrong written and verbal communication skills\nDemonstrated time management and priority setting skills\nWell organized, detail oriented and flexible to handle multiple assignments\nLicenses and Certifications\nDriver's License Required\nOther: CCNA / CCNP (Enterprise, Collaboration, or Service Provider), or carrier/vendor certifications (e.g. Cradlepoint Certified Network Associate/Professional, Digi, or equivalent) Preferred\nPhysical Demands\nAbility to push, pull, and lift up to 40 pounds\nSit or stand to use a keyboard, mouse, and computer for the duration of the workday\nAdditional Physical Demands\nThe selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.\nOccasional travel to Orange & Rockland County locations","description_format":"text","description_chars":5375,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Power Grid","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T20:09:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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