{"id":1052878,"url":"https://alion.io/job/concentrix-2026-homecoming-snl","title":"2026 HOMECOMING SNL","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.608,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-22T06:10:10Z"}},"role":null,"role_family":null,"seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines","Pasay, Philippines","Naga, Philippines","Baguio, Philippines","Imus, Philippines","Mandaluyong, Philippines","Muntinlupa, Philippines","Makati, Philippines","Manila, Philippines","Angeles City, Philippines","Valenzuela, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-16T00:00:00Z","employer_posted_date":"2026-01-16","last_verified_at":"2026-10-22T05:11:31Z","board_verified":true,"closed_at":null,"days_open":279,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":279},"description":"Job Title:\n2026 HOMECOMING SNLJob Description\nThe Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.Key Responsibilities:\nOperational Management: Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.\nMonitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.\n\nTeam Leadership & Development:Lead, mentor, and develop teams to ensure optimal performance and continuous growth.\nConduct regular performance reviews and provide coaching to improve team productivity and engagement.\n\nClient & Stakeholder Management:Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.\nCollaborate with internal and external stakeholders to address concerns, implement solutions, and drive process improvements.\n\nProcess Improvement:Identify operational inefficiencies and develop strategies for continuous improvement.\nImplement best practices and innovative solutions to enhance productivity and service delivery.\n\nReporting & Analysis:Prepare and present operational reports, including performance metrics, trends, and improvement plans.\nAnalyze data to identify patterns and recommend actionable insights for enhanced decision-making.\n\nQualifications:\nProven experience in a BPO or related industry with a focus on operations management.\nStrong leadership, organizational, and communication skills.\nAbility to manage multiple priorities and work in a fast-paced, dynamic environment.\nProficiency in data analysis, reporting, and operational tools.\nExperience in client and stakeholder management.\nKey Competencies:\nCustomer-centric mindset\nAnalytical and problem-solving skills\nEffective time management\nCollaborative approach\nProcess-driven with a focus on continuous improvement\nLocation:\nPHL Quezon City - Tera Tower 1st FloorLanguage Requirements:\nTime Type:\nIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents","description_format":"text","description_chars":2449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-19T01:00:53Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.064,"p_room":0.28,"age_days":279,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-2026-homecoming-snl","json_url":"https://alion.io/job/concentrix-2026-homecoming-snl.json","meta":{"generated_at":"2026-10-22T12:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-2026-homecoming-snl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-2026-homecoming-snl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-2026-homecoming-snl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-2026-homecoming-snl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-2026-homecoming-snl"}]}