{"id":2913089,"url":"https://alion.io/job/concentrix-application-support-engineer-ii-tcf-bilingual","title":"Application Support Engineer II (TCF)- Bilingual","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T05:11:31Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"Job Title:\nApplication Support Engineer II (TCF)- BilingualJob Description\nApplications Support Engineer - Bilingual - Hybrid Curitiba We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.\nThe global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are\nPosition Summary\nAs an ApplicationsSupport Engineer you will provide technical support for corporate applications, resolve incidents, execute planned changes, and help continuously improve service stability and performance. You will be part of the Product Support team, collaborating with multidisciplinary teams across infrastructure, development, operations, and internal business areas to ensure reliable systems and a strong support experience.\nResponsibilities\nInvestigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications and supporting environments.\nProvide Level 2 technical support, analyzing logs, performing diagnostics, and identifying root causes of application and system issues.\nExecute maintenance activities, planned changes, and change requests, including CRQs, in alignment with established procedures.\nPartner with infrastructure, development, operations, and internal teams to support system stability and incident resolution.\nParticipate in root cause analysis discussions and support preventive action planning with business and technical stakeholders.\nMonitor and support compliance with agreed SLAs for business areas.\nContribute to process improvement initiatives that strengthen operational efficiency and service quality.\nCreate, update, and maintain technical documentation, support procedures, and knowledge articles.\nCommunicate clearly with stakeholders regarding issue status, impact, next steps, and resolution outcomes.\nComplete all assigned, mandatory training within the timeframe provided.\nConduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.\nQualifications\n3+ years of experience in system support, application support, or IT operations.\nDegree in Information Technology, Computer Science, or a related field.\nKnowledge of corporate platforms and database integrations.\nExperience working with ITSM tools, such asSolvNow or ServiceNow.\nAbility to analyze logs, perform technical diagnostics, and communicate technical information clearly.\nFamiliarity with scripting and technical tools, including PowerShell andSQL.\nExperience supportingWindows Server environments.\nFluency in Portuguese and English.\nITIL Foundation certification is a plus.\nStrong collaboration skills with the ability to work across multidisciplinary teams.\nContinuous improvement mindset with a focus on service stability, documentation, and operational excellence.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nLocation:\nBRA Curitiba - JOSE LOUREIRO, 371Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":4415,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.607,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:48","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-application-support-engineer-ii-tcf-bilingual","json_url":"https://alion.io/job/concentrix-application-support-engineer-ii-tcf-bilingual.json","meta":{"generated_at":"2026-10-24T07:34:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-application-support-engineer-ii-tcf-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-application-support-engineer-ii-tcf-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-application-support-engineer-ii-tcf-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-application-support-engineer-ii-tcf-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-application-support-engineer-ii-tcf-bilingual"}]}