{"id":2913100,"url":"https://alion.io/job/concentrix-application-support-engineer-ii-tcf","title":"Application Support Engineer II (TCF)","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":43000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"MySQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T05:11:31Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Job Title:\nApplication Support Engineer II (TCF)Job Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nIn our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nThe Application Support Engineer II provides L1 and L2 production support for KYC/KYB and iXHero applications. This role supports monitoring, troubleshooting, release validation, incident resolution, and stakeholder communication across applications, API, cloud, and AI environments. Fluency in French, English & Portuguese - reading, writing, and speaking - is required, Spanish is an added advantage.\nResponsibilities\nProvide L1/L2 production support for KYC/KYB and iXHero applications. \nMonitor application and infrastructure health to identify production issues. \nTroubleshoot logs, APIs, authentication, data, integrations, AI, and cloud issues. \nDiagnose performance, availability, connectivity, and infrastructure incidents. \nOwn incidents from triage through escalation, resolution, and closure. \nPerform production health checks, release validation, and RCA documentation. \nUse Python/PowerShell, SQL/MySQL, and MongoDB for troubleshooting and automation. \nCoordinate updates in Jira and communicate clearly with technical and business teams. \nComplete all assigned, mandatory training within the timeframe provided. \nConduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.\nQualifications\nFluency inFrench, English & Portuguese - 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