{"id":3228419,"url":"https://alion.io/job/concentrix-associate-director-operations","title":"Associate Director - Operations","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1127,"ghost_share":0.615,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":885},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T08:54:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Job Title:\nAssociate Director - OperationsJob Description\nLocation: Katowice, PolandJob Type: Full-Time, On-site\nAt Concentrix, we help the world's most recognizable brands create exceptional customer experiences. As we continue to grow our Katowice operations, we are looking for an experienced and commercially minded Associate Director of Operations to lead large-scale multilingual programs, develop high-performing leaders, and drive operational excellence.\nThis is a strategic leadership role responsible for delivering outstanding client results, leading multiple operational teams, and shaping the future growth of one of our key sites.\nWhat You'll Do\nAs an Associate Director of Operations, you will:\nLead and inspire a team of Operations Managers, Team Leaders, and support functions across multiple accounts and programs.\nDrive performance against client KPIs, including customer satisfaction, quality, productivity, service levels, revenue, and profitability.\nAct as the senior operational contact for clients, building trusted relationships and influencing strategic decisions.\nDevelop and execute operational strategies that improve efficiency, customer experience, employee engagement, and business results.\nOwn forecasting, workforce planning, financial management, budgeting, and resource allocation.\nAnalyze business trends and performance data to identify risks, opportunities, and continuous improvement initiatives.\nFoster a culture of accountability, coaching, recognition, and leadership development.\nPartner closely with HR, Recruitment, Training, Quality, WFM, and Client Success teams to achieve operational goals.\nEnsure compliance with company policies, regulatory requirements, and client expectations.\nLead change management initiatives and support business growth, transitions, and new client implementations.\nWhat We're Looking For\nRequired Experience\n8+ years of leadership experience within BPO, customer experience, shared services, outsourcing, or contact center environments.\nProven experience managing large operational teams through multiple layers of leadership.\nExperience owning client relationships at a senior stakeholder level.\nStrong commercial acumen with responsibility for operational and financial performance.\nDemonstrated success in delivering KPI improvements and business transformation initiatives.\nExperience leading multilingual or international teams is highly desirable.\nSkills & Competencies\nExceptional people leadership and coaching skills.\nStrategic thinking combined with strong operational execution.\nOutstanding communication and presentation skills.\nAdvanced stakeholder management and influencing abilities.\nStrong analytical and problem-solving capabilities.\nFinancial and business planning expertise.\nAbility to thrive in a fast-paced, dynamic environment.\n\nWhy Join Concentrix?\nAt Concentrix, you'll have the opportunity to:\nLead high-profile global client programs\nInfluence site and regional business strategy\nWork alongside talented leaders in a collaborative environment\nDrive meaningful transformation and operational excellence\nAccess career development opportunities within a global organization spanning 70+ countries\nBe part of a culture that champions innovation, inclusion, and growth\nSuccess in This Role Looks Like\nWithin your first 12 months, you will:\nDeliver and exceed client performance targets.\nIncrease employee engagement and leadership capability.\nStrengthen client partnerships and identify growth opportunities.\nImprove operational efficiency and profitability.\nBuild a succession-focused leadership culture that develops future talent.\nReady to Lead the Future of Customer Experience?\nJoin Concentrix in Katowice and make an impact at scale. If you're a passionate operational leader with a track record of driving performance, developing people, and delivering exceptional client outcomes, we'd love to hear from you.\nApply today and help shape what's next at Concentrix.\nLocation:\nPOL Katowice - Atrium Katowice, 54 Graniczna StreetLanguage Requirements:\nTime Type:","description_format":"text","description_chars":4063,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-25T07:00:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:21","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-associate-director-operations","json_url":"https://alion.io/job/concentrix-associate-director-operations.json","meta":{"generated_at":"2026-10-26T21:46:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-associate-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-associate-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-associate-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-associate-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-associate-director-operations"}]}