{"id":2482478,"url":"https://alion.io/job/concentrix-associate-renewal-sales-bilingual","title":"Associate, Renewal Sales - Bilingual","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1212,"ghost_share":0.568,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":14,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T23:13:52Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T00:38:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Job Title:\nAssociate, Renewal Sales - BilingualJob Description\nB2B Sales - RenewalsWe are seeking a skilled and driven Bilingual Renewals Sales Associate fluent in English. This role is focused on managing contract renewals, forecasting, maintaining strong customer relationships, and supporting revenue retention across key markets.\nYou have:\n Fluent in English (B2 required) - verbal and written communication.\n1.5+ years of experience in a sales support, renewals, customer success, or account management role.\nHigh school diploma, mandatory\nAvailability to work a hybrid modality.\nStrong organizational and time-management skills with attention to detail.\nExperience working with Salesforce or similar CRM tools.\nExperience managing sales forecasting\nExcellent interpersonal and negotiation skills.\nComfortable working in a fast-paced, target-driven environment.\nPrior success in the achievement of personal and team sales quota/goals.\nExcellent knowledge of MS Office programs\nPreferred Qualifications:\nExperience supporting SaaS, cloud, or technology solutions.\n\nBackground in B2B client-facing roles.\nFamiliarity with sales or renewals metrics and reporting tools.\nYou will:\nWork within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities\nProvide an accurate weekly/ monthly/ quarterly sales forecast\nMastery of product knowledge and technical understanding of services to assess client requirements\nInitiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage\nManage external competitive pressures and handle objections to retain customers or win new customers\nManage a high volume of customer contacts through phone and email each day - majority of communication is outbound\nWork with your team and management to provide a professional experience during all interactions with customers and prospects\nMaintain the customer management system (CRM) to ensure all relevant data is captured\nUndertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts\nWork with a team and report directly to a Sales Manager\nLocation:\nCosta Rica- San JoseLanguage Requirements:\nEnglish (Required), Spanish (Required)Time Type:\nFull time","description_format":"text","description_chars":2349,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T23:13:52Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:33","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-associate-renewal-sales-bilingual","json_url":"https://alion.io/job/concentrix-associate-renewal-sales-bilingual.json","meta":{"generated_at":"2026-10-21T04:25:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-associate-renewal-sales-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-associate-renewal-sales-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-associate-renewal-sales-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-associate-renewal-sales-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-associate-renewal-sales-bilingual"}]}