B2B Quality Analyst

Concentrix • 1 month ago
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Salary
≈ $40k – $108k per year (Estimated)
Location
In office (Belfast)
Employment
Full-Time
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Concentrix

Concentrix is a major global provider of customer experience (CX) solutions, technology services, and business process outsourcing (BPO). Headquartered in Newark, California, the company publicly trades on the NASDAQ under the ticker CNXC. The firm designs, builds, and runs end-to-end customer operations and digital business services for over 2,000 clients across major industries - including technology, financial services, healthcare, retail, travel, and telecommunications.
concentrix.com • HQ: Newark, United States • Cybersecurity • Data & Analytics • Artificial Intelligence • 5000+ employees

Job Title:

B2B Quality Analyst

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
  • Prepare quotes, contracts, and RFP/RFI responses
  • Maintain quote documentation with accurate pricing and configurations
  • Maintain sales demonstration tools and applications in support of sales teams
  • Work within a few sources of data/systems to produce an outcome with some variability
  • Practice a moderate level of independent judgement to make decisions
  • Develop and deliver sales presentations and/or trainings in a professional and effective manner
  • Maintain up-to-date awareness of company activities and industry trends
  • Provide consistent follow up on opportunities or inquiries
  • Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
  • Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
  • Identify and summarize moderately complex issues for management review
  • Work with teams and report directly to Support Manager

Location:

GBR Belfast - Maysfield

Language Requirements:

Time Type:

Full time
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