{"id":2913054,"url":"https://alion.io/job/concentrix-cloud-solution-architect-2","title":"Cloud Solution Architect","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T05:11:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Title:\nCloud Solution ArchitectJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nWe are seeking a highly motivated and customer-focused CSA to support enterprise customers across EMEA region in designing, deploying, scaling, and realising value from employee listening and engagement programmes powered by Microsoft Viva Glint.\nThe CSA serves as a strategic advisor, programme leader, and technical consultant, partnering with customers to build sustainable employee experience programmes that drive measurable business outcomes. This role combines customer success, consulting, programme management, stakeholder engagement, organisational change management, and technical advisory responsibilities.\nWorking closely with Customer Success Account Managers (CSAMs), People Science Consultants (PSCs), Product Engineering, and Customer HR and IT teams, the CSA will lead customers engagements through implementation, adoption, maturity, and ongoing success.\nThe ideal candidate possesses a blend of employee experience expertise, customer-facing consulting skills, and a strong understanding of HR systems, enterprise data management, identity management, and client ecosystem integrations.\nKey Responsibilities:\nCustomer Success & Strategic Advisory\nAct as a trusted advisor for strategic enterprise customers throughout their Viva Glint journey.\nGuide customers in building mature employee listening programmes aligned to business and people priorities.\nFacilitate executive conversations around employee engagement, organisational effectiveness, leadership accountability, and culture transformation.\nConduct Success Reviews, programme governance meetings, and strategic planning sessions.\nDrive customer satisfaction, adoption, business value realisation, retention, and advocacy.\nDevelop and maintain strong relationships with HR leaders, Employee Experience teams, People Analytics teams, IT stakeholders, and executive sponsors.\nProgramme Leadership & Delivery Management\nLead customer onboardings, implementations, and programme expansions.\nEstablish programme governance structures and operating models.\nManage survey deployment planning, readiness assessments, launch activities, and post-survey actions.\nCoordinate cross-functional stakeholders to ensure successful delivery outcomes.\nSupport annual, census, pulse, lifecycle, onboarding, manager effectiveness, DEI, wellbeing, and eNPS programmes.\nIdentify and mitigate programme risks and lead resolution of customer escalations.\nTechnical Advisory & Solution Consulting\nThe CSA is expected to provide functional and technical guidance to customers and serve as a bridge between business stakeholders and technical implementation teams.\nHRIS & Employee Data Integration\nAdvise customers on HRIS integration and employee data management best practices.\nSupport implementations involving Workday, SAP SuccessFactors, Oracle HCM, UKG, Cornerstone, and other HR systems.\nGuide customers through employee data file structures, attribute mappings, data governance, and data quality requirements.\nHelp organisations design scalable employee listening programmes through effective organisational data modelling.\nOrganisational Data & Hierarchy Design\nAdvise customers on complex organisational structures including:Global hierarchies\nMatrix organisations\nSupervisory hierarchies\nSecondary manager relationships\nFunctional reporting structures\nGeographic and business-unit segmentation\n\nHelp customers design organisational data models that support:Accurate reporting\nRole-based access controls\nSurvey targeting\nBenchmarking\nData privacy requirements\nExecutive reporting\n\nRecommend best practices for employee attributes, demographic reporting, hierarchy maintenance, and organisational restructuring activities.\nOrganisational Data Integration\nAdvise customers on Organisational Data integration requirements.\nSupport organisational data imports through:MODIS (Microsoft Organisational Data Import Services)\nSFTP-based employee data integrations\nAutomated employee data refresh processes\n\nPartner with technical teams to troubleshoot data ingestion issues and ensure ongoing data integrity.\nIdentity Management & Entra ID Configuration\nGuide customers through Microsoft Entra ID integration and Single Sign-On (SSO) requirements.\nAdvise on authentication strategies including:Microsoft Entra ID SSO\nAttribute-Based Login\nEmployee identifiers\nSecure access controls\n\nSupport discussions regarding user provisioning, role assignments, and identity governance.\nTenant Configuration & Readiness\nAdvise customers on tenant readiness and platform configuration.\nSupport setup and governance of:User roles and permissions\nAccess controls\nSurvey configurations\nReporting access\nEmail communication settings\nPlatform governance\n\nCollaborate with Solution Architects to ensure scalable platform configurations aligned with customer requirements.\nSurvey Delivery & Allowlisting\nPartner with customer IT organisations to ensure successful survey delivery.\nAdvise customers on:Allowlisting requirements\nEmail delivery best practices\nDomain configuration\nCommunication readiness\nSurvey invitation and reminder management\n\nIdentify and proactively mitigate risks impacting participation and survey communications.\nStakeholder & Escalation Management\nAct as the Voice of the Customer within Microsoft.\nFacilitate alignment across customer executives, account teams, implementation partners, and delivery teams.\nLead customer escalations through resolution, coordinating with Engineering, Product, Support, and Partner teams.\nProvide executive-level updates and risk mitigation plans when required.\nBusiness Growth & Renewal Support\nPartner with CSAMs and Account Teams to support renewal and growth opportunities.\nMaintain visibility into customer health, programme adoption, and business value indicators.\nIdentify opportunities to expand Viva Glint capabilities and broader Microsoft Viva solutions.\nContribute customer insights and product feedback to Product Engineering teams.\nOperational Excellence & Leadership\nMaintain accurate programme documentation, action plans, risks, and customer records.\nContribute to standardisation of delivery processes and best practices across EMEA.\nDrive knowledge sharing and continuous improvement initiatives across the Viva Glint community.\nRequired Qualifications:\nBachelor's degree or equivalent experience.\n5+ years of experience in Customer Success, Consulting, Programme Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.\nExperience managing enterprise and strategic customer relationships.\nExperience leading complex, multi-stakeholder programmes.\nStrong executive communication and presentation skills.\nExperience working with HR technology platforms and employee data management processes.\nAbility to translate business requirements into scalable operational solutions.\nPreferred Qualifications:\nExperience with Microsoft Viva Glint, Microsoft Viva, Qualtrics, Medallia, Culture Amp, Peakon, Workday Peakon, or similar Employee Experience platforms.\nKnowledge of organisational development, employee engagement, people analytics, or organisational effectiveness disciplines.\nExperience with:Workday\nSAP SuccessFactors\nOracle HCM\nMicrosoft Entra ID\nSFTP integrations\nIdentity and access management\n\nUnderstanding of:Organisational hierarchy management\nEmployee data governance\nSurvey methodologies\nChange management\nData privacy and compliance requirements\n\nExperience operating in a global, matrixed environment.\nSuccess Profile:\nThe successful candidate will demonstrate:\nCustomer obsession and business outcome focus.\nStrong consulting and advisory capabilities.\nExcellent stakeholder management skills.\nTechnical curiosity and problem-solving ability.\nExecutive presence and communication skills.\nAbility to navigate ambiguity and complex customer environments.\nA growth mindset and commitment to continuous learning.\nPassion for improving employee experience through data-driven insights.\nWhat Success Looks Like\nSuccess in this role will be measured through:\nCustomer satisfaction and advocacy.\nAdoption and maturity of Viva Glint programmes.\nSuccessful survey launches and programme outcomes.\nReduced delivery risk and escalations.\nRenewal and retention support.\nStrategic customer relationships.\nContribution to EMEA operational excellence and delivery scalability.\nThis role combines the strategic advisory capabilities of a Customer Success leader with the functional and technical expertise required to support complex enterprise Viva Glint deployments across EMEA. It is ideal for candidates who are equally comfortable engaging with CHROs and HR leaders while also working with HRIS teams, Entra ID administrators, and technical stakeholders to deliver successful employee experience programmes.\nLocation:\nIRL Work-at-HomeLanguage Requirements:\nTime Type:","description_format":"text","description_chars":10652,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:24","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-cloud-solution-architect-2","json_url":"https://alion.io/job/concentrix-cloud-solution-architect-2.json","meta":{"generated_at":"2026-10-24T01:05:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-cloud-solution-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-cloud-solution-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-cloud-solution-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-cloud-solution-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-cloud-solution-architect-2"}]}