{"id":2360680,"url":"https://alion.io/job/concentrix-cloud-solution-architect","title":"Cloud Solution Architect","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1190,"ghost_share":0.567,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:48:33Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T04:43:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Job Title:\nCloud Solution ArchitectJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nMicrosoft Teams & Viva Cloud Solution Architect MSFT ID: 1377 Level: L3 Location: Singapore Language: English required; Mandarin optional\nPosition Summary\nAs a Microsoft Teams & Viva Cloud Solution Architect, you will serve as a trusted technical advisor to customers, delivering proactive services including education workshops, assessments, technical guidance, and solution design. In this role, you will help clients optimize Microsoft Teams environments-covering Teams administration, Teams Telephony, governance, security, and Microsoft 365 integration-while also designing and deploying meaningful employee experience solutions across the Microsoft Viva suite. This is an opportunity for a technically strong, consultative professional who enjoys solving complex collaboration, communications, and employee experience challenges at enterprise scale.\nResponsibilities\nAct as a key technical resource for customers, delivering workshops, assessments, recommendations, and expert guidance across Microsoft Teams, Teams Telephony, Microsoft Viva, and broader Microsoft 365 services.\nPartner with clients to assess, optimize, and modernize Microsoft Teams environments, including administration, policy management, compliance, security, governance, and integration with Microsoft 365.\nDesign and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Operator Connect, voice architecture, disaster recovery planning, and performance tuning.\nDevelop Teams governance frameworks and support Center of Excellence initiatives that promote scalable, secure, and well-managed collaboration experiences.\nUse PowerShell for Microsoft Teams and Microsoft 365 administration, automation, troubleshooting, and environment management.\nSupport Microsoft Purview-related governance and compliance needs, including data loss prevention, sensitivity labels, and eDiscovery.\nAdvise on Microsoft Graph API, Microsoft Intune, Teams Rooms, Teams app development, custom connectors, and message extensions where applicable.\nDesign and deploy Microsoft Viva Connections experiences, including SharePoint Online home sites, information architecture, dashboards, feeds, resources, branding, global navigation, audience targeting, and Teams app deployment or pinning strategies.\nImplement Adaptive Card Extensions and guide governed rollout approaches through Teams app policies.\nBuild Viva Engage strategies, including community architecture, governance, moderation, leadership engagement, campaigns, storylines, Q&A experiences, analytics, compliance, and lifecycle management.\nGuide customers through transitions from legacy Yammer experiences where applicable.\nConfigure Viva Learning by integrating content sources such as Microsoft Learn, LinkedIn Learning, and supported LMS providers.\nDesign learning hubs, featured content, role-based learning paths, assignments, tracking workflows, and reporting for completion or compliance training outcomes.\nStand up Viva Amplify capabilities for centralized campaign management, multi-channel publishing across Outlook, SharePoint, and Teams, approval workflows, templates, scheduling, and campaign measurement.\nDeploy and configure Viva Insights experiences, including Personal Insights, Manager Insights, Leader Insights, Advanced Insights, and Workplace Analytics.\nDevelop privacy-compliant insights governance approaches in alignment with HR and compliance teams.\nBuild dashboards and actionable recommendations that help leadership improve employee engagement, collaboration, wellbeing, productivity, meeting culture, and focus time strategies.\nIntegrate Viva Insights with Power BI to support advanced reporting and executive dashboards.\nExtend employee experience and automate workflows using Power Platform, including Power Automate, Power Apps, and Dataverse for Teams.\nCollaborate across internal and external communities by sharing strategic insights, technical input, and lessons learned.\nParticipate in external technical events such as conferences, webinars, or hackathons, and bring relevant knowledge back into the organization.\nMentor less experienced colleagues and act as a role model for continuous learning, technical excellence, and customer-focused delivery.\nProactively develop and execute a technical and professional learning plan with manager support.\nQualifications\n\nStrong expertise in Microsoft Teams, including Teams administration, Teams Telephony, policy management, compliance, security configurations, and governance.\nHands-on experience with Teams Telephony technologies such as Direct Routing, Calling Plans, and Operator Connect.\nExperience designing and implementing Teams governance frameworks and Center of Excellence initiatives.\nStrong PowerShell scripting skills for Microsoft Teams and Microsoft 365 administration.\nKnowledge of Microsoft Purview for data governance and compliance, including DLP, sensitivity labels, and eDiscovery.\nStrong understanding of Microsoft 365 integration points with Teams and Viva, including Exchange Online, SharePoint Online, OneDrive, and Power Platform.\nExperience with Microsoft Viva solutions, including Viva Connections, Viva Engage, Viva Learning, Viva Amplify, Viva Insights, and Viva Goals.\nExperience with Viva Connections architecture, including SharePoint Online, home site setup, dashboard design, Adaptive Card Extensions, audience targeting, and Teams app deployment or pinning.\nExperience with Viva Engage community governance, leadership engagement, campaigns, moderation, analytics, insights, and content lifecycle.\nExperience configuring Viva Learning connectors, supported LMS integrations, learning paths, assignments, curation, and completion reporting in Teams.\nExperience with Viva Amplify campaign planning, template governance, multi-channel orchestration, approvals, and analytics dashboards.\nExpertise in configuring Viva Insights experiences, including Personal Insights, Manager Insights, Leader Insights, Workplace Analytics queries, metric interpretation, and actionable recommendations.\nAbility to integrate Viva Insights with Power BI for advanced reporting and executive dashboards.\nKnowledge of privacy, compliance, and data anonymization principles for insights deployment.\nExperience with Power Platform, including Power Automate, Power Apps, and Dataverse for Teams.\nAt least 5 years of experience with cloud and hybrid/on-premises infrastructures, architecture design, migrations, and technology management.\nAbility to lead technical conversations with customers and translate business needs into scalable Microsoft 365, Teams, Viva, and employee experience solutions.\nFamiliarity with Microsoft Graph API for automation and integration is a plus.\nExperience with Microsoft Intune for device and app management is a plus.\nExposure to Microsoft Teams Rooms setup and management is desirable.\nDevelopment experience with Teams apps, custom connectors, or message extensions is beneficial.\nEnglish language proficiency required; Mandarin capability is optional.\nPreferred certification: Microsoft Teams Administrator Associate or equivalent current Teams certification.\nPreferred certification: Microsoft 365 Certified: Fundamentals - MS-900.\nLocation:\nSGP Work-at-HomeLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":9116,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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