Conseiller Client (F/H) - Service client - AGADIR - Allemand / Anglais

Job Title:

Job Description

Join a team that turns every call into an opportunity!

Who are we?

Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.

Your role as a Customer Service Advisor

As a Customer Service Advisor, you’ll play a key part in:

• Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat.
• Solving problems: Addressing customer issues or complaints to ensure satisfaction.
• Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes.

What we offer:

At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions:

• Competitive salary with additional bonuses: • Language bonus for our multilingual Game-Changers. • Regularity bonus starting from the 12th month and performance-based incentives. • Special Eid El Adha bonus.
• Outstanding benefits: • Comprehensive health insurance and pension plan after one year. • Flexible working hours with the option for remote work after the initial training period. • Free access to our gym facilities. • Transport provided for a smooth and safe commute to work. • Ongoing professional development to enhance your skills and knowledge for the role.
• A dynamic workplace: • Fun, themed events and gifts throughout the year to build team spirit.

The profile of our Game Changers

We’re seeking talents who:

• Are fluent in both German and English, written and spoken.
• Have excellent communication skills, are organized, independent, and have a positive attitude.
• Are comfortable using digital tools and naturally curious about new technologies.
• Are excited by challenges and passionate about customer satisfaction.

Our recruitment process:

• Online assessments (1h): After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality-helping us better understand your potential!
• Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role.
• In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture.

Ready to take the challenge?

Join the Concentrix journey in Agadir, where innovation and excellence come together!

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