Content Moderator Advisor (Bilingual: Spanish/English) - Amman

Job Title:

Job Description

The Job in Summary

The content moderator is mainly responsible to ensure that related content is placed in the right category and does not include any illegal items in alignment with the client’s requirements and Concentrix business strategies.

What is Required from You?

• Evaluate online content in conjunction with relevant policies and procedures.
• Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.
• Visually navigate and review images, videos, accounts, and text-based content through published policies, procedures, and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.
• Escalate violations of client policies using internal tools when needed.
• Maintain a high level of quality in each case.
• Achieve monthly KPI’s including productivity as part of daily workflow.

What Is The Qualification You Should Have?

• 0-2 years of relevant experience preferably in customer service/ call center.
• Bachelor or Diploma degree in any related field.
• Basic to Intermediate English language (B1).
• Fluent Spanish Language Skills (Written and Verbal)
• Basic knowledge in Microsoft office packages.
• Aware of customer service platforms and tools.

Our Working Condition?

• Work from Office
• Shifts Based including Weekends and Public Holidays

Why Concentrix?

• We keep investing in our culture with our people in mind through competitive with additional benefits depending on the role, Paid training and coaching and Discounts, Vouchers and Offers at our partners.
• We are building an authentic workplace where everyone can develop themselves at their own pace.
• We aim to empower our Game-Changers to do their best work in flexible environment.
• We keep learning from each other to provide more value to our people.

If you think you have what it takes to join our great team and help build our customer brand, hop on and Apply Now!

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