{"id":422229,"url":"https://alion.io/job/concentrix-delivery-operations-gvpeg-2026","title":"Delivery Operations GVPEG 2026","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-02-20T00:00:00Z","employer_posted_date":"2026-02-20","last_verified_at":"2026-10-22T05:11:31Z","board_verified":false,"closed_at":null,"days_open":246,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":246},"description":"Job Title:\nDelivery Operations GVPEG 2026Job Description\nVoice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.Essential Functions/Core Responsibilities\nPrimary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews\nProvide account-specific KPI/SLA/SLO reporting and monitoring\nProvide / process Account Knowledge / Process Updates\nAccount-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including\nattending client QA calibration meetings)\nPoint of contact for Account Leadership for Help Desk inquiries\nWork with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed\n(e.g., top ten calls review, etc.)\nLiaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)\nMonitor baseline volumes and AHT\nAccount specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root\ncause analysis)\nRespond and/or resolve account-specific customer complaints (e.g. complaint process documentation, complaint case tracking, etc.)\nAttend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly\n& quarterly governance, QPRs etc.)\nProvide on-call, after hours account support as needed\nProvide Level 1 agent testing as needed\nDesired Skills:\nMust be a Graduate\nExcellent Communication skills\nKnowledge of MS Office\nCareer Framework Role\nWorks autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.\nSupplemental Geographical Information\nRECRUITER ENTER THE APPLICABLE LANGUAGE:\nUNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION\nPHILIPPINES\nMinimum of two years of college education. No prior call center experience is required\nAbility to think clearly and can explain simple issues effectively, both written and verbally\nINDIA\nAbility to effectively communicate, both written and verbally\nListen attentively to customer needs and concerns; demonstrate empathy\nClarify customer requirements; probe for and confirm understanding of requirements or problem\nConfirm customer understanding of the solution and provide additional customer education as needed\nAbility to learn including strong problem solving skills\nDemonstrate strong probing and problem solving skills\nShould be able to handle complex queries\nShould be able to resolve customer queries independently\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\nLocation:\nPHL Quezon City - Tera Tower 16th FloorLanguage Requirements:\nTime Type:\nIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents","description_format":"text","description_chars":4140,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-06T04:12:15Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.05,"p_room":0.28,"age_days":246,"expected_fill_days":19,"reasons":["conf:48","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-delivery-operations-gvpeg-2026","json_url":"https://alion.io/job/concentrix-delivery-operations-gvpeg-2026.json","meta":{"generated_at":"2026-10-24T17:28:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-delivery-operations-gvpeg-2026"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-delivery-operations-gvpeg-2026"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-delivery-operations-gvpeg-2026"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-delivery-operations-gvpeg-2026\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-delivery-operations-gvpeg-2026"}]}