{"id":3949484,"url":"https://alion.io/job/concentrix-dutch-speaking-customer-support-advisor","title":"Dutch-Speaking Customer Support Advisor","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1006,"ghost_share":0.567,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20749,"max":null,"currency":"ZAR","period":"month","gross":true,"usd_annual":15084},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T06:30:24Z","employer_posted_date":null,"last_verified_at":"2026-10-30T06:30:24Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Dutch-Speaking Customer Service Advisor working on an internationally innovative campaign\n\nYou’ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.\nDuties & Responsibilities\nWhat you will do in this role: \n\nProviding excellent customer experiences at all times\n\nVerify & update customer information\n\nProactively offer solutions to any issues or concerns that customers might face\n\nOutstanding administrative skills that cover planning, organizing and management skills\n\nOwnership of the customer experience and follow-through · Working to a high degree of accuracy and speed\n\nAble to comprehend complex customer queries\n\nVerbal Communication: Hearing objections and processing the deeper meanings, acknowledging the feelings of others and reacting appropriately, remaining calm during stressful situations, explaining steps and processes that others can easily understand\n\nProductivity and quality \n\nTo be able to identify when to escalate customer queries and complaints timeously\n\nBe able to pass all training modules during new hire and ongoing campaign training \n\nReady to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!\n\nWith game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.\n\nEligibility to work\nIn accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.\n\nDisclaimer \n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\n\nConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\n\nDesired Experience & Qualification\nThis Dutch-speaking Customer Service Advisor role at Concentrix is a great match if you: \n\nHave a minimum of 6 months of International Call Centre experience (Customer Service or 6 Months sales/upselling or 6 Months Chat/Email) - (Essential)\n\nFluent In Dutch (Essential)\n\nExperience in travel, e-commerce, retail and fintech (Advantageous)\n\nPassed Grade 12 (Essential)\n\nClear Credit and Criminal record (Essential)\n\nAbility to work shifts in a 24-hour environment\n\nWhat’s in it for you\n\nIn this role, we offer benefits that help you support your unique lifestyle:\n\nA monthly salary of R20749.00\n\nMedical aid for main member / Medical Insurance for employee and two dependents\n\nPension Fund\n\nSubsidized transport\n\nGroup life cover\n\nFantastic Employee Assistance Programme (EAP)\n\nAccess to financial well-being sessions, will writing sessions and stress management sessions\n\nTeam building and upskill training opportunities\n\nInteractive and inclusive company culture","description_format":"text","description_chars":3865,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-09T00:59:45Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely 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