{"id":173934,"url":"https://alion.io/job/concentrix-el-salvador-tech-support-es","title":"El Salvador Tech Support ES","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1160,"ghost_share":0.598,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-20T00:00:00Z","employer_posted_date":"2025-10-20","last_verified_at":"2026-10-27T07:21:53Z","board_verified":true,"closed_at":null,"days_open":372,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":372},"description":"Job Title:\nEl Salvador Tech Support ESJob Description\nThe Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.Essential Functions/Core Responsibilities\nAssist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems\nTroubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products\nFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed\nSolve problems that are generally unstructured and require extensive use of conceptual thinking skills\nEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)\nGreet customers in a courteous, friendly, and professional manner using agreed upon procedures\nListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer\nClarify customer requirements; probe for understanding\nPrepare complete and accurate work including appropriately notating accounts as required\nParticipate in activities designed to improve customer satisfaction and business performance\nCandidate Profile\nAssociate’s Degree in related technical discipline with six years of related technical experience preferred\nAchieve and maintain recognized and applicable technical certification(s)\nRelevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)\nWorking knowledge of client technical systems\nCourteous with strong customer service orientation\nAbility to effectively communicate, both written and verbally\nAbility to learn including strong problem solving skills\nDependable with proficient attention to detail\nSkilled in multi-tasking; including the ability to be flexible and adapt to changes quickly\nAbility to work as a team member, as well as independently with minimal supervision\nDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner\nAble to rotate shifts, as needed\nBased on location and/or program, additional experience/skills may be required\n*Job requirements may vary by country and will not contravene any local laws\nCareer Framework Role\nHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels .\nSupplemental Geographical Information\nRECRUITER ENTER THE APPLICABLE LANGUAGE:\nGERMANY - This job description does not apply to employees in Germany.\nUNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION\nPHILIPPINES\nMinimum of two years of college education in related technical discipline. No prior call center experience is required\nAbility to think clearly and can explain simple issues effectively, both written and verbally\nAbility to resolve basic to moderate technical issues\nINDIA\nAbility to effectively communicate, both written and verbally\nListen attentively to customer needs and concerns; demonstrate empathy\nClarify customer requirements; probe for and confirm understanding of requirements or problem\nConfirm customer understanding of the solution and provide additional customer education as needed\nAbility to learn including strong problem solving skills\nDemonstrate strong probing and problem solving skills\nShould be able to handle complex queries\nShould be able to resolve customer queries independently\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nEl Salvador- San SalvadorLanguage Requirements:\nTime Type:\nFull timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents","description_format":"text","description_chars":4560,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-08-30T05:01:42Z"},{"event":"open","at":"2026-09-25T15:09:49Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":372,"expected_fill_days":18,"reasons":["conf:0","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-el-salvador-tech-support-es","json_url":"https://alion.io/job/concentrix-el-salvador-tech-support-es.json","meta":{"generated_at":"2026-10-27T09:17:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-el-salvador-tech-support-es"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-el-salvador-tech-support-es"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-el-salvador-tech-support-es"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-el-salvador-tech-support-es\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-el-salvador-tech-support-es"}]}