{"id":4220821,"url":"https://alion.io/job/concentrix-manager-i-wfm","title":"Manager I, WFM","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1022,"ghost_share":0.565,"stale_share":0,"repost_share":0.016,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T04:47:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title:\nManager I, WFMJob Description\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nProcess Information :\nThe Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Create and manage staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.\nRole and Key Responsibilities:\nAnalyze staffing/scheduling plans and operational performance dashboards.\nCollaborate with RTAs, planners, schedulers, and operations to build financial dashboards and analysis.\nPrepare financial forecasts based on inputs from various sources and historical trends.\nCreate and maintain financial reports for business stakeholders.\nConduct financial review meetings with senior leadership and act as a bridge between WFM and Finance teams.\nGuide planners to implement viable business changes to improve profitability.\nDrive efficiency in business operations for financial growth.\nPerform in-depth analysis and makes recommendations for key performance metrics to identify strengths, weaknesses, opportunities and threats to financial objectives\nKey skills & Knowledge:\nKnowledge of Contact Centre methodologies and operational principles\nMin 8 years of experience performing Planning functions (capacity planning, forecasting, scheduling, real-time management) in a multi-site contact centre environment preferred.\nExperience in managing teams.\nExcellent interpersonal and written communication skills\nAbility to provide leadership, direction, motivation, development opportunities, and build high performing teams.\nStrong quantitative and analytical skills - Able to analyse data and draw insights.\nMust be proficient with Excel, can organize/analyse, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)\nStrong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.\nShould have experience in managing Contact centre Billing.\nHigh level of accuracy and attention to detail\nInnovative and able to influence.\nMust have experience to handle Capacity Planner and Scheduling teams.\nEducation Qualification:- Graduation\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\nLocation:\nIND Bangalore - Millenium Towers - MT1Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":3046,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-13T04:47:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T06:52:42Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-manager-i-wfm","json_url":"https://alion.io/job/concentrix-manager-i-wfm.json","meta":{"generated_at":"2026-11-13T06:52:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-manager-i-wfm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-manager-i-wfm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-manager-i-wfm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-manager-i-wfm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-manager-i-wfm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4220821}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4220821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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