{"id":1561067,"url":"https://alion.io/job/concentrix-manager-ii-b2b-sales-bilingual-2","title":"Manager II, B2B Sales - Bilingual","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1212,"ghost_share":0.568,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":14,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4633},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T10:03:55Z","board_verified":false,"closed_at":"2026-10-20T10:03:55Z","days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"Job Title:\nManager II, B2B Sales - BilingualJob Description\nThe Manager II, B2B Sales / Supplier Operations Manager will oversee teams dedicated to supporting complex accounts, driving revenue growth within the ad sales sector, and executing B2B sales acquisition strategies. Actively serving as the primary Supplier Operations lead for the program, this position owns the overarching relationship with our client, ensures full compliance with SOW obligations (SLAs, MBRs/QBRs, and quality targets), and provides direct operational leadership, coaching, and strategic governance to ensure long-term program excellence.You will:\n1. Supplier Operations & Program Governance (SOW Compliance)\nProgram Relationship Ownership: Serve as the Supplier Operations Manager, owning the overall client relationship, setting, and managing our client's operational expectations in line with business strategy, and ensuring open, effective cross-functional communication.\nBusiness Reviews & Reporting: Own, prepare, and present Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with Team Leads to showcase account health, ROI, and performance trends.\nSLA & KPI Accountability: Direct operational responsibility for program delivery; maintain strict oversight to ensure all Key Performance Indicators (SLA response times, quality standards, and contract obligations) established within the SOW are consistently met or exceeded.\n2. Operational Excellence & Floor Leadership\nDirect Operational Oversight: Provide first-level escalation management, operational guidance, Subject Matter Expertise (SME), and execution strategy to direct reports and front-line teams.\nEnablement & Tooling: Ensure the supplier team is fully equipped with proper tools, product training, CRM resources, and continuous coaching to drive sales acquisition success.\nLong-Term Strategic Initiatives: Collaborate closely with LinkedIn and supplier personnel to drive key initiatives that contribute to long-term operational excellence, campaign pacing, and process optimization.\n3. Lead and Inspire Teams\nMotivate your team of Sales Manager and support areas (QA, BI, Training) to meet and exceed business targets in the ad sales space while ensuring high levels of customer satisfaction.\nUtilize accurate sales forecasting to guide team efforts.\n4. Overcome Challenges\nIdentify and eliminate internal and external roadblocks, facilitating the team in navigating complexities to seize sales opportunities.\n5. Monitor and Improve Performance\nTrack team productivity through analysis and KPI achievements.\nConduct performance reviews and coaching sessions to promote continuous improvement.\n6. Client Relationship Management\nMaintain effective and proactive communication with clients, serving as the primary point of escalation.\nBuild and foster strong business relationships to address and meet client needs.\n7. Cross-Functional Collaboration\nWork closely with various teams to refine and enhance sales processes, ensuring alignment with operational goals and client performance metrics.\nYou have:\nSOW & Account Governance Experience: 5+ years of sales leadership experience, with proven success acting as a Supplier Operations Lead/Manager managing client-facing Statements of Work (SOWs), MBR/QBR delivery, and contract SLAs in a BPO or outsourced ad sales environment.\nHigh-Touch Client Relationship Management: Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.\nOperational Oversight & Escalation Handling: Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements.\nAd sales and marketing b2b experience: 2+ years (desirable).\nEducation: Bachelor's Degree in Business Administration or a related field.\nCommunication Skills: Proficient in English (C1), with exceptional verbal and written communication abilities.\nSales Methodology Expertise: Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills.\nLocation:\nCosta Rica- San JoseLanguage Requirements:\nEnglish (Required), Spanish (Required)Time Type:\nFull time","description_format":"text","description_chars":4302,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Commerce","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-01T04:00:36Z"},{"event":"close","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/concentrix-manager-ii-b2b-sales-bilingual-2","json_url":"https://alion.io/job/concentrix-manager-ii-b2b-sales-bilingual-2.json","meta":{"generated_at":"2026-10-20T11:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-manager-ii-b2b-sales-bilingual-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-manager-ii-b2b-sales-bilingual-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-manager-ii-b2b-sales-bilingual-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-manager-ii-b2b-sales-bilingual-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-manager-ii-b2b-sales-bilingual-2"}]}