{"id":3494581,"url":"https://alion.io/job/concentrix-manager-ii-content-development-2","title":"Manager II, Content Development","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1023,"ghost_share":0.561,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":26,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T17:12:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Job Title:\nManager II, Content DevelopmentJob Description\nROLE: Content Development ManagerLOCATION: Bangalore/Gurgaon\nYEARS OF EXPERIENCE: 8+ years\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nRole and Key Responsibilities:\nDevelop and implement a learning content strategy aligned with business and operational goals.\nIdentify training needs based on process changes, client requirements, and performance data, TNA/TNIs\nPlan and manage the content development roadmap and deliver\nCollaborate with operations, quality, HR, and client teams to gather inputs and validate content.\nEnsure team productivity, skill development, and adherence to timelines.\nOversee the creation of engaging, process-specific, and role-based learning content.\nEnsure use of instructional design models (e.g., ADDIE, Bloom’s Taxonomy) and adult learning principles.\nPromote the use of interactive formats like e-learning modules, simulations, videos, and job aids.\nReview and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.\nMaintain version control and documentation of all learning materials.\nEnsure content is accessible and inclusive for diverse learner groups.\nLeverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).\nIntegrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.\nStay updated with emerging learning technologies and trends.\nUse Kirkpatrick’s model or similar frameworks to evaluate training effectiveness.\nAnalyze learner feedback, performance metrics, and business outcomes to refine content.\nDrive a culture of continuous learning and innovation.\n Act as a point of contact for client regarding training content.\n Present content strategies, updates, and impact reports to internal and external stakeholders.\n Ensure alignment with Service Level Agreements (SLAs) and client expectations.\nKey Skills and knowledge:\nMinimum 8 years’ experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning\nMinimum 3 years’ experience of developing content strategy collaborating to solve complex challenges\nExperienced in creating constructive learning module for training needs.\nEvaluate, proofread, measure content effectiveness.\nWorking knowledge of content authoring tools - Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms\nProficient in MS office and Google Suites,\nKnowledge of AI based content authoring tools\nGood understanding of LMS\nAble to front end client meeting via good presentations skills\nUnderstanding of SCORM, AICC, and xAPI standards for e-learning content.\nBasic understanding of HTML5/CSS will be beneficial.\nEducational qualification: Graduate\nDisclaimer: -\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'\nLocation:\nIND Gurugram - Ground Floor 243 Tower B SP Infocity Udhyog Vihar DundaheraLanguage Requirements:\nTime Type:\nFull time2026-12-15","description_format":"text","description_chars":3615,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-30T00:55:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-manager-ii-content-development-2","json_url":"https://alion.io/job/concentrix-manager-ii-content-development-2.json","meta":{"generated_at":"2026-11-01T00:04:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-manager-ii-content-development-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-manager-ii-content-development-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-manager-ii-content-development-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-manager-ii-content-development-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-manager-ii-content-development-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3494581}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3494581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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