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Manager, Transformation

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • 1 year ago
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Location
In office (Quezon City)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Apr 8, 2025. Concentrix scores C on the Alion truth index.

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Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983
Tech stack of Concentrix

Job Title:

Manager, Transformation

Job Description

1. Innovation Leadership

2. Strategic Visibility

3. Process Optimization

4. Best Practices and Training:

-Drive, deliver, and deploy various Innovation Initiatives

-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits

-Provide end to end assessments and customer journey map to streamline the process and propose the

applicable automation tools and process improvement

-Lead ideation sessions with the account and co-innovation with the client

-Replicate best practices applicable to the account

-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvementof

any Hypercare status

-Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location:

PHL Quezon City - Tera Tower 16th Floor

Language Requirements:

Time Type:

Full time

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