{"id":3350668,"url":"https://alion.io/job/concentrix-operations-manager-11","title":"Operations Manager","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1020,"ghost_share":0.573,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-27T18:24:35Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T02:57:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Job Title:\nOperations ManagerJob Description\nConcentrix is looking for a dynamic Operations Manager I who would be responsible for leading, coaching, and developing a team of Team Leaders across a fast-paced, client-facing operation.This role is accountable for delivering against Client Service Level Agreements, people metrics, operational performance targets, and financial expectations.\nThe successful candidate will play a key role in client relationship management, performance reporting, stakeholder engagement, and driving continuous improvement across the account.\nThis is a highly analytical, data-driven, and client-facing role that requires someone who can confidently manage internal and external stakeholders, interpret performance trends, and proactively address business challenges\nWhat you will be doing:\nOperational Excellence:Manage and maintain all Client SLAs and KPIs. Monitor performance metrics (e.g., attendance, attrition, scorecards) to proactively identify trends, risks, or gaps, implementing data-driven corrective actions to ensure consistent delivery against business and client expectations.\nClient Relationship Management:Act as the primary bridge between the account, support functions, and the client. Lead regular performance and business reviews, present insights confidently, and professionally resolve concerns to maintain credibility and service excellence in a demanding environment.\nTeam Leadership & Development:Lead, coach, and develop a team of Team Leaders through consistent one-on-ones and performance management. Recruit, train, and mentor staff in compliance with company policy, fostering a high-performance culture defined by accountability and engagement.\nCross-Functional Collaboration:Partner with support teams-including WFM, Finance, HR, and Quality-to align operational delivery with business strategy. Participate in cross-functional forums to troubleshoot challenges, drive process improvements, and ensure unified execution.\nFinancial & Resource Oversight:Drive commercial performance by managing forecasts, budgets, and staffing plans. Balance service delivery and cost control by accurately overseeing billable hours and resource requirements to meet both short- and long-term goals.\nCulture & Compliance:Promote operational best practices and company standards through visible leadership. Foster a positive, inclusive work environment while ensuring consistent resolution of employee relations matters and driving a culture of ownership.\nWhat you will need:\n2-3 years in relevant roles, including 2+ years in management, preferably in BPO or contact centers; client-facing operations experience is a plus.\nProven skills in mentoring and developing leaders, managing performance through structured action plans, and leading teams in fast-paced environments.\nStrong data analysis capabilities; adept at interpreting trends to enhance processes. Proficient with operational reports and performance metrics; strong Excel/Microsoft Office skills preferred.\nExcellent written and verbal skills; able to present effectively to stakeholders and lead client interactions confidently.\nStrong relationship-building with clients and support teams.\nEffective under pressure; strong organizational skills in deadline-driven environments; flexible schedule to meet business and client needs\nUnlock a World of Benefits with Concentrix!\nJoin the Concentrix family and enjoy an array of incredible benefits designed to enhance your lifestyle and secure your future:\nGreat on-site amenities such as, cafeteria area, coffee shop, modern facilities to relax or socialize with colleagues\nComprehensive Pension Plans: Secure your future with our defined contribution pension plans, generously supported by Concentrix to build your retirement savings. \nMedical aid or an option to choose medical insurance.\n32 days of annual leave.\nEmployee Assistance Program (EAP): Get confidential support for emotional, financial, and legal matters, available 24/7. \nGroup Life Assurance: Enjoy peace of mind with automatic life cover from day one, ensuring financial protection for your loved ones. \nEmployee Stock Purchase Plan (ESPP): Invest in your future by purchasing Concentrix stock at a discounted rate through payroll deductions. \nAt Concentrix, we are committed to helping our people build rewarding careers. We offer learnerships, professional development programs, and ongoing learning opportunities designed to support your growth. With many opportunities to progress within the business.\nApply today and transform customer experiences!\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nConcentrix is an equal opportunity employer.\nConcentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\nAs part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.\nLocation:\nZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":5699,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Cafeteria","Equity","Flexible schedule","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-27T18:24:35Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:3","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-operations-manager-11","json_url":"https://alion.io/job/concentrix-operations-manager-11.json","meta":{"generated_at":"2026-10-28T10:03:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-operations-manager-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-operations-manager-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-operations-manager-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-operations-manager-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-operations-manager-11"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350668}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350668},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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