{"id":1715623,"url":"https://alion.io/job/concentrix-operations-manager-7","title":"Operations Manager","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1075,"ghost_share":0.608,"stale_share":0,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines","Taguig, Philippines","Cebu City, Philippines","Cagayan de Oro, Philippines","Pasay, Philippines","Naga, Philippines","Muntinlupa, Philippines","Makati, Philippines","Davao City, Philippines","Baguio, Philippines","Bacolod, Philippines","Imus, Philippines","Mandaluyong, Philippines","Manila, Philippines","Angeles City, Philippines","Valenzuela, Philippines","Iloilo City, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T18:31:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T01:26:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Job Title:\nOperations ManagerJob Description\nThe Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.Essential Functions/Core Responsibilities\nService Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.\nRevenue Goals: Drive revenue generation to meet financial objectives through effective data management and forecasting.\nTeam Development: Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.\nOperational Oversight: Manage operational reports and ensure performance metrics are met.\nClient Relationships: Build and strengthen relationships with client partners.\nLeadership: Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.\nPerformance Coaching: Conduct regular one-on-ones with direct reports for performance assessment and coaching.\nPositive Culture: Foster a positive work environment and resolve employee issues promptly.\nCross-Functional Collaboration: Work with various departments to drive continuous improvement and resolve issues.\nBest Practices: Implement strategies that exceed client expectations and adjust staffing as needed.\nClient Engagement: Attend business reviews with clients to discuss performance.\nTeam Oversight: Lead and support a team of Team Leaders.\nCandidate Profile\nPreferred: Associate's Degree in a related field, over 5 years' experience, including two years in progressive management.\nCall center experience preferred.\nProven ability to coach, develop action plans, and provide effective feedback.\nStrong skills in analyzing work processes and setting action plans for goal achievement.\nCapable of working under pressure with a professional demeanor and completing tasks.\nExcellent written and verbal communication, able to present information effectively.\nSkilled in organizing and prioritizing projects in fast-paced, deadline-driven environments.\nExperience in mentoring and directing teams.\nWillingness to work a flexible schedule.\n\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nPHL Quezon City - EtonLanguage Requirements:\nTime Type:","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T18:31:55Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-operations-manager-7","json_url":"https://alion.io/job/concentrix-operations-manager-7.json","meta":{"generated_at":"2026-10-06T03:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4679,"day_limit":5000,"remaining_today":321,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-operations-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-operations-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-operations-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-operations-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-operations-manager-7"}]}