{"id":2087728,"url":"https://alion.io/job/concentrix-operations-manager-ii-2","title":"Operations Manager II","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1175,"ghost_share":0.571,"stale_share":0,"repost_share":0.006,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2102},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-08T13:07:17Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T07:14:19Z","board_verified":false,"closed_at":"2026-10-11T07:14:19Z","days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Job Title:\nOperations Manager IIJob Description\nThe Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.Essential Functions/Core Responsibilities\nMaintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention\nEnsures program has proficient training, staff development, and effective employee relation/recognition programs\nSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements\nProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance\nAnalyze and maintain all Client Service Level Agreements; implement improvement plans as needed\nEnsure that the operations is in compliance with active contracts\nOversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction\nPartnering with Business Development to leverage and expand new business from client(s)\nConduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support\nCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner\nParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement\nMaintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends\nParticipate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities\nHost Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events\nCandidate Profile\nAssociate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred\nDemonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals\nDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback\nDemonstrated ability to implement Change; flexibility to quickly adapt to changing business needs\nWork well under pressure and follow through on items to completion while maintaining professional demeanor\nExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates\nProven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment\nDemonstrated ability to mentor, coach and provide direction to a team of employees\nDemonstrated ability to take initiative and ownership with focus on continuous improvement\nDemonstrated ability to foster customer service disposition and sense of professionalism for self and team\nWillingness to work a flexible schedule\nCareer Framework Role\nProvides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nMYS Kuala Lumpur Nu Tower 2Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":4799,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-08T13:07:17Z"},{"event":"close","at":"2026-10-11T07:14:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/concentrix-operations-manager-ii-2","json_url":"https://alion.io/job/concentrix-operations-manager-ii-2.json","meta":{"generated_at":"2026-10-12T04:51:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-operations-manager-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-operations-manager-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-operations-manager-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-operations-manager-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-operations-manager-ii-2"}]}