{"id":1993892,"url":"https://alion.io/job/concentrix-operations-manager-ii-sales","title":"Operations Manager II - Sales","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":1190,"ghost_share":0.567,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T08:09:19Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T23:13:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Job Title:\nOperations Manager II - SalesJob Description\nROLE:- Sales Manager\nDESIGNATION:- Operations Manager - Sales\nLOCATION:- Bangalore\nYEARS OF EXPERIENCE:- 5-8+ years relevant experience in Sales Operations and 10 years as overall experience.\nConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.\nRole and Key Responsibilities:\nSales Performance Management\nMonitor and analyze sales performance metrics, KPIs, and productivity indicators.\nIdentify trends, opportunities, and risks impacting sales performance.\nDevelop performance dashboards and executive reporting for leadership reviews.\nConduct regular business reviews and recommend improvement actions.\nProcess Optimization\nStandardize and streamline sales processes to improve efficiency.\nIdentify operational gaps and implement scalable solutions.\nLead process improvement initiatives focused on productivity, conversion, and customer experience.\nEstablish governance mechanisms and operational controls.\nStakeholder Management\nCollaborate with Client Leadership, Operations, and Training teams.\nCommunicate performance insights and action plans to senior stakeholders.\nCustomer experience metrics\nMonitor and drive key customer experience metrics, including CSAT, CES, Customer Retention, Churn Rate, Repeat Contact Rate, and Complaint Rate.\nAnalyze the relationship between sales activities and customer satisfaction outcomes.\nTrack customer journey performance to identify friction points impacting conversion, retention, and loyalty.\nPartner with Customer Success, Service Operations, and Quality teams to implement customer-centric improvements.\nLead root cause analysis for customer complaints, escalations, and negative feedback trends.\nEstablish governance around customer experience KPIs and ensure accountability across sales teams.\nKey Skills and Knowledge:\n5-8+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Analytics.\nExperience supporting B2B and Consumer sales organizations.\nProven experience in reporting, planning, and performance management.\nRequired Skills\nSales Performance Management\nProcess Improvement\nStakeholder Management\nExcel, Strong communication and presentation skills\nEducation Qualification:\nBachelor's degree in Business Administration, Operations, Analytics, or related and relevant experience.\nDisclaimer:-\n'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'\nLocation:\nIND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main RoadLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":3092,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-07T08:09:19Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-operations-manager-ii-sales","json_url":"https://alion.io/job/concentrix-operations-manager-ii-sales.json","meta":{"generated_at":"2026-10-14T03:01:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4725,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-operations-manager-ii-sales"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-operations-manager-ii-sales"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-operations-manager-ii-sales"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-operations-manager-ii-sales\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-operations-manager-ii-sales"}]}