{"id":2913053,"url":"https://alion.io/job/concentrix-operations-manager-insurance","title":"Operations Manager - Insurance","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1134,"ghost_share":0.609,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T05:11:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Title:\nOperations Manager - InsuranceJob Description\nWe’re looking for an experienced Operations Manager to lead a high-performing team supporting a fast-paced UK home insurance customer base. This is a great opportunity for a proven operational leader who thrives in a regulated environment, knows how to balance customer, commercial and compliance priorities, and can build strong, trusted relationships with clients and stakeholders.In this role, you’ll lead a large operation, develop leadership capability, and drive continuous improvement across a complex and high-profile account. If you’re someone who brings energy, accountability and sound operational judgement - and you know how to turn insight into action - we’d love to hear from you.\nWhat you will do in this role\nLead day-to-day operational management of 120 game-changers (including 8-9 Team Leaders) across a regulated UK insurance account\nDrive operational improvements across sales, service, and claims support activity\nDrive and deliver account performance and service delivery KPI’s against evolving client and operational performance metrics\nMonitor and analyse performance data to identify trends, manage risk and prioritise action\nCreate and implement improvement plans that balance commercial outcomes with customer and regulatory requirements\nDrive adherence of Concentrix and client compliance standards while maintaining a strong focus on customer outcomes and risk management\nBuild a culture of accountability and continuous improvement, where regulatory responsibility and operational discipline are embedded in daily activity\nBuild effective Team Leader leadership capability, strengthen accountability, and improve consistency across the operation\nMotivate Team Leaders to manage performance and lead front line advisor population effectively\nWork in partnership with the client, to proactively provide updates operational performance, improvement plans, risk areas, and business priorities\nDemonstrate professional maturity and sound judgement in a high-visibility client environment\nFoster and drive internal departmental collaboration to ensure account success and accountability\nWhat you will need\nProven experience as an Operations Manager in a large-scale, fast-paced customer operation\nUK financial services experience is strongly preferred, ideally within insurance\nExperience working in a regulated environment with strong focus on compliance, quality and customer outcomes\nA strong track record of delivering results against changing performance metrics\nAbility to build trusted client relationships and work effectively in a high-accountability environment\nStrong operational judgement, with the ability to identify risks and take practical, effective action\nAbility to use data and insight to solve problems and drive meaningful improvement\nConfidence making decisions in complex service environments\nUnlock a World of Benefits with Concentrix!\nJoin the Concentrix family and enjoy an array of incredible benefits designed to enhance your lifestyle and secure your future:\nGreat on-site amenities such as, cafeteria area, coffee shop, modern facilities to relax or socialize with colleagues\nComprehensive Pension Plans: Secure your future with our defined contribution pension plans, generously supported by Concentrix to build your retirement savings. \nMedical aid or an option to choose medical insurance.\n32 days of annual leave.\nEmployee Assistance Program (EAP): Get confidential support for emotional, financial, and legal matters, available 24/7. \nGroup Life Assurance: Enjoy peace of mind with automatic life cover from day one, ensuring financial protection for your loved ones. \nEmployee Stock Purchase Plan (ESPP): Invest in your future by purchasing Concentrix stock at a discounted rate through payroll deductions. \nAt Concentrix, we are committed to helping our people build rewarding careers. We offer learnerships, professional development programs, and ongoing learning opportunities designed to support your growth. With many opportunities to progress within the business.\nApply today and transform customer experiences!\nConcentrix is an equal opportunity employer.\nConcentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\nAs part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.\nLocation:\nZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000Language Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":4966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Cafeteria","Equity","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:24","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-operations-manager-insurance","json_url":"https://alion.io/job/concentrix-operations-manager-insurance.json","meta":{"generated_at":"2026-10-24T03:57:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6210,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-operations-manager-insurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-operations-manager-insurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-operations-manager-insurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-operations-manager-insurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-operations-manager-insurance"}]}