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Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.\nImprove customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts\nAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners\nConduct monthly/quarterly consultative reviews and health checks analyzing our needs\nCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers\nMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.\nManage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams\nGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business\nCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products\nManage high volume of customer contacts through phone and email each day\nWork with cross-functional teams and management to improve sales processes and achieve a positive customer experience\nMaintain a high level of CRM hygiene to ensure all relevant data is captured\nMay potentially attend vendor events\nLocation:\nJPN Work-at-Home DirectLanguage Requirements:\nEnglish (Required), Japanese (Required)Time Type:\nFull time","description_format":"text","description_chars":1829,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-09T13:44:11Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.57,"p_room":0.9,"age_days":12,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-partner-success-leader","json_url":"https://alion.io/job/concentrix-partner-success-leader.json","meta":{"generated_at":"2026-10-22T16:36:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-partner-success-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-partner-success-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-partner-success-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-partner-success-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-partner-success-leader"}]}