{"id":1172832,"url":"https://alion.io/job/concentrix-partner-success-manager-with-italian","title":"Partner Success Manager with Italian","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1059,"ghost_share":0.602,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:55:49Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:59:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title:\nPartner Success Manager with ItalianJob Description\nJoin our award-winning “One Concentrix” team as a Senior Partner Success Manager (Remote)! The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption. You will serve as the primary owner of delivery success across a book of business, partnering closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders.\nThis role requires a strategic operator who can simultaneously manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks that can be replicated across the organization.\nABOUT CONCENTRIX\nAt Concentrix, we help the world's best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of AI, cloud technologies, and digital transformation initiatives, Concentrix partners with clients and strategic ecosystem partners to deliver measurable business outcomes at scale.\nWe are seeking a Senior Partner Success Manager to drive the success of partner-led customer engagements, ensuring customers achieve meaningful business value, strong adoption, and long-term growth. This role sits at the intersection of partner management, customer success, program delivery, and AI innovation.\nKEY RESPONSIBILITIES\nCustomer & Partner Success Management\nOwn a portfolio of concurrent customer engagements from partner assignment through successful completion and adoption. \nMaintain visibility into the health of every engagement, including scope, timelines, risks, milestones, customer outcomes, and adoption trends. \nConduct regular business reviews with customers and partners to evaluate progress, risks, and strategic opportunities. \nBuild trusted relationships with customer executives, partner leadership teams, and key stakeholders. \nDelivery Excellence & Risk Management\nLead weekly portfolio reviews to identify stalled, at-risk, or underperforming engagements. \nProactively diagnose delivery challenges and coordinate resolution efforts across internal and external stakeholders. \nManage escalations involving customer satisfaction, delivery quality, project execution, partner performance, resource constraints, or adoption concerns. \nDrive accountability for engagement outcomes and successful customer adoption. \nAdoption, Consumption & Business Outcomes\nMonitor customer adoption, usage, retention indicators, and business value realization. \nDevelop and execute plans to improve customer engagement, utilization, and long-term success. \nIdentify leading indicators of customer risk and implement mitigation plans before issues impact outcomes. \nPartner with Customer Success, Sales, and Delivery teams to maximize customer value and growth opportunities. \nPartner Relationship Management\nBuild strategic relationships with partner executives, practice leaders, alliance managers, architects, and delivery teams. \nInfluence partner organizations to address staffing, delivery quality, escalation management, and customer success needs. \nSupport partner capability development and readiness efforts to improve engagement outcomes and scalability. \nParticipate in Quarterly Business Reviews (QBRs) and strategic planning sessions with partner organizations. \nProcess Improvement & Operational Scale\nDevelop repeatable methodologies, best practices, governance models, review frameworks, and playbooks that improve delivery consistency. \nCreate engagement health reviews, escalation procedures, risk management processes, and success frameworks that can be leveraged across teams. \nContinuously identify opportunities to improve operational efficiency and scalability. \nAI & Technology Enablement\nLeverage AI tools, or similar platforms to improve analysis, planning, reporting, and customer success outcomes. \nUtilize customer data, engagement metrics, and adoption insights to drive recommendations and decision-making. \nRemain informed of evolving AI, SaaS, and digital transformation trends impacting customers and partners. \nCross-Functional Collaboration\nPartner closely with Sales, Customer Success, Product, Professional Services, Support, Operations, and Alliance teams. \nCoordinate smooth transitions from sales and implementation through adoption and ongoing customer success. \nServe as a trusted advisor to internal stakeholders regarding partner performance, customer health, and engagement risks. \nSuccess in this role will be measured by:\nCustomer adoption and utilization growth \nCustomer satisfaction and retention \nEngagement completion and delivery quality \nPartner performance and relationship strength \nEscalation resolution effectiveness \nPortfolio health and risk reduction \nOperational scalability and process improvement \nExecutive stakeholder engagement and trust \nContinuous use of AI-enabled productivity and success practices \nYOUR QUALIFICATIONS\nRequired:\nItalian Language\nBachelor's degree or equivalent combination of education and experience. \n4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Consulting, Professional Services, Account Management, or related fields. \nExperience managing a high-volume portfolio of 10-30 concurrent customer engagements, projects, implementations, or accounts. \nDemonstrated success managing customer adoption, retention, utilization, consumption, expansion, or business outcome metrics. \nProven ability to manage account escalations and successfully recover at-risk engagements. \nStrong understanding of customer success principles within usage-based, subscription-based, SaaS, AI, cloud, or technology-driven businesses. \nExperience developing operational processes, frameworks, playbooks, review formats, checklists, or success methodologies that scale across teams. \nExcellent problem-solving skills with the ability to diagnose delivery risks and identify root causes. \nStrong stakeholder management skills with the ability to influence without direct authority. \nExperience navigating complex matrix organizations involving customers, partners, sales, product, customer success, and delivery teams. \nOutstanding verbal and written communication skills with experience presenting to executive, technical, and operational audiences. \nAbility to assess delivery plans, scope, milestones, resource requirements, and customer readiness to identify potential risks. \nTechnical fluency sufficient to engage in delivery reviews, solution discussions, implementation planning, and adoption conversations. \nActive use of AI and large language model technologies as part of daily business operations and decision-making activities. \nPreferred:\n5-8+ years supporting consulting firms, systems integrators, alliance partners, or partner-led delivery organizations. \nExperience working with global or regional systems integrators and consulting organizations. \nBackground in SaaS, AI, Cloud, Enterprise Software, Professional Services, or Digital Transformation environments. \nExperience conducting red account reviews, escalation management, and customer recovery programs. \nExperience coordinating offshore, contract, or shared-service delivery resources. \nExperience administering co-investment, innovation, partner enablement, market development, or transformation funding programs. \nExperience leading Quarterly Business Reviews (QBRs) with executive stakeholders. \nIndustry expertise in Financial Services, Healthcare, Insurance, Retail, Manufacturing, Public Sector, or Technology sectors. \nFamiliarity with Salesforce, Microsoft Dynamics, Gainsight, HubSpot, Power BI, or similar customer success and CRM platforms. \nExperience supporting enterprise-level and strategic accounts. \nWHY JOIN CONCENTRIX \nAt Concentrix, you'll help shape the future of AI-powered customer experiences while working alongside global clients, strategic partners, and some of the industry's most innovative technology organizations. You'll have the opportunity to drive measurable business impact, influence strategic partnerships, and help organizations unlock the value of emerging AI solutions.\nLocation:\nESP Work-at-HomeLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":8450,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-24T08:55:49Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-09-24T22:42:34Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-partner-success-manager-with-italian","json_url":"https://alion.io/job/concentrix-partner-success-manager-with-italian.json","meta":{"generated_at":"2026-09-24T22:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":925,"day_limit":5000,"remaining_today":4075,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}