{"id":174232,"url":"https://alion.io/job/concentrix-platform-engineer-l1-l2-senior-pe","title":"Platform Engineer (L1 / L2 / Senior PE)","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1013,"ghost_share":0.57,"stale_share":0,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2024-07-29T00:00:00Z","employer_posted_date":"2024-07-29","last_verified_at":"2026-11-04T07:09:24Z","board_verified":true,"closed_at":null,"days_open":828,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":828},"description":"Job Title:\nPlatform Engineer (L1 / L2 / Senior PE)Job Description\nDue to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job descriptionKey Responsibilities: \nRespond to customer support requests and inquiries via phone, email, and/or ticketing systems.\nProvide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.\nCollect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible.\nInvestigate, analyse, and resolve complex technical issues.\nMaintain detailed documentation and linking all technical learnings to existing solutions.\nCooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases.\nMentor, coach and assist support team members. For PE (2 )\nConduct technical and knowledge sharing sessions for team members. For Senior PE\nRequirements\nFluent written and verbal communication skills in English.\n0-2 years of experience as a Customer Support or relevant position. ( PE1\n2-5 years of experience as a Technical Support or relevant position. ( PE 2)\n6-10 years of experience as a Technical Support or relevant position. ( Senior PE )\nExcellent problem-solving and analytical skills to quickly identify and resolve complex problem.\nStrong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.\nAbility to Collaborate and work as a team player.\nWillingness to work flexible shifts.\nGood customer advocacy and relationship building skills.\nSolid knowledge with the following topics: Storage concepts & protocols (iSCSI, NFS, FC, and vvol).\nAbility to perform troubleshooting for network connectivity and performance issues.\nLinux OS Administration.\nWindows OS Administration.\nVMware virtualization vSphere.\nFamiliarity with One or More VMware Products: vSAN, vCD, and vRops.\nCertifications such as VCP, VCIX, or VCAP are preferred.\n\nLocation:\nEGY Cairo - Plot no. 53, North Teseen st building 202Language Requirements:\nTime Type:\nIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents","description_format":"text","description_chars":2331,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-08-30T05:36:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":828,"expected_fill_days":27,"reasons":["conf:11","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-platform-engineer-l1-l2-senior-pe","json_url":"https://alion.io/job/concentrix-platform-engineer-l1-l2-senior-pe.json","meta":{"generated_at":"2026-11-04T16:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-platform-engineer-l1-l2-senior-pe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-platform-engineer-l1-l2-senior-pe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-platform-engineer-l1-l2-senior-pe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-platform-engineer-l1-l2-senior-pe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-platform-engineer-l1-l2-senior-pe"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":174232}},{"tool":"search_jobs","arguments":{"company":"concentrix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":174232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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