{"id":1167991,"url":"https://alion.io/job/concentrix-principal-servicenow-engineer","title":"Principal ServiceNow Engineer","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1076,"ghost_share":0.596,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":15,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":929},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:54:27Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T17:08:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"Job Title:\nPrincipal ServiceNow EngineerJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.\nJob Summary: The Principal ServiceNow Engineer deals with all aspects of CTS’ ServiceNow environment, including configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Engineer must be able to work in a highly changing and fast paced environment interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.\nEssential Job Duties and Responsibilities:\nTake a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.\nServe as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.\nImplement innovative ServiceNow solutions in ServiceNow as assigned.\nIntegrate ServiceNow with other/legacy systems at CTS.\nParticipate in the design and recommendations of overall system functionality. \nConfigure and maintain the system ensuring consistency according to established governance. \nCollaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.\nAssess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.\nCollaborates with other team members to define and execute quality assurance measures including detailed test plans.\nParticipate in audit activities related to the Incident, Request and Asset management processes\nParticipate in an on-call rota to provide out-of-hours support.\nComply with Cubic’s Quality Management System.\nComply with Cubic Occupational Health, Safety and Environment policies and procedures.\nComply with security in accordance with established policies and procedures of the organizations\nOther duties as requested.\nMinimum Job Requirements:\n\nSkills knowledge and experience:\nBachelors’ degree in Computer Science related field.\nMinimum of 8 years of experience with ServiceNow analysis, configuration, development, and delivery of ServiceNow customizations and solutions.\nExperienced in full lifecycle ServiceNow implementations with excellent communication skills\nExperience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD and Performance Analytics desired.\nPreferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.\nExpertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.\nExpertise in troubleshooting ServiceNow system issues.\nExpertise in developing custom applications within ServiceNow.\nExpertise with client-side and service-side scripting using JavaScript and Jelly.\nExpertise with building Service Portals and using HTML, CSS and AngularJS.\nExpertise with legacy workflows as well as Workflow Studio.\nExperience with Integration Hub and Web Services Integration (SOAP, REST) desired.\nExperience configuring and maintaining MID servers desired.\nExperience developing and maintaining ServiceNow Mobile applications desired.\nExperience working with Agile (Scrum) project team development environments. \nAble to write detailed documentation (project specifications, requirements, and plans) for both technical and nontechnical audiences. \nPersonal Qualities\nSelf-motivated with the ability to work individually and as part of a team, handle multiple tasks, effectively set expectations, manage work, and deliver results. \nAbility to motivate and mentor others to achieve individual and shared goals.\nResolute attitude with focused, high-energy levels.\nExcellent written and verbal communication skills with the ability to communicate effectively at all levels.\nDiligent, with good attention to detail.\nAble to problem solve and find effective and timely resolutions.\nDemonstrates excellent interpersonal skills with a willingness to share knowledge, coach and collaborate effectively with individuals and other departments. \nAbility to analyze and solve technical problems\nLocation:\nIND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree OrionLanguage Requirements:\nTime Type:\nFull 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