{"id":2913047,"url":"https://alion.io/job/concentrix-quality-evaluator-polish-english","title":"Quality Evaluator Polish & English","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":1127,"ghost_share":0.615,"stale_share":0,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T04:48:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Job Title:\nQuality Evaluator Polish & EnglishJob Description\nHelp Shape Exceptional Customer Experiences\nAre you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?\nWe are looking for a Quality Analyst to join our growing team and support one of the world's leading global brands. In this role, you'll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.\nWhat You'll Be Doing\nAs a Quality Analyst, you'll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.\nKey Responsibilities\nMonitor and evaluate customer interactions across calls, email, and chat channels \nConduct quality assessments against established standards and KPIs \nDeliver actionable feedback and insights to support operational improvement \nParticipate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency \nAnalyse trends, identify performance gaps, and recommend improvement initiatives \nSupport internal quality audits and process reviews \nCollaborate with Training and Operations teams to improve customer experience and business performance \nMaintain a strong understanding of client products, services, and program objectives \nContribute to quality documentation, scorecards, and best practice frameworks \nSupport key business metrics, operational targets, and continuous improvement initiatives \nWhat We're Looking For\nEssential Requirements\nFluency in Polish (C1) & English (C1) \nPrevious experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations \nStrong analytical mindset with excellent attention to detail \nAbility to identify trends and translate findings into actionable recommendations \nExperience working with performance metrics and quality frameworks \nStrong stakeholder management and communication skills \nAbility to manage multiple priorities in a fast-paced environment \nProficiency in Microsoft Office, including Excel and PowerPoint \nPreferred Qualifications\nAssociate's Degree or equivalent education \n3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments \nExperience supporting multilingual customer service or sales operations \nKnowledge of quality auditing methodologies and calibration processes \nWhy Join Us?\nWork with a globally recognised client \nInternational and multicultural working environment \nCareer growth and development opportunities \nOngoing training and professional development \nDynamic and collaborative team culture \nCompetitive salary and benefits package \nRelocation support available \nLocation\nAthens, Greece \nOn-Site Role \nReady to Elevate Quality Standards?\nJoin us and help create exceptional customer experiences while developing your career in a fast-growing international environment.\nApply today and become part of a team where quality drives success.\nLocation:\nGRC Athens - Ilia Iliou 51Language Requirements:\nEnglish (Required), Polish (Required)Time Type:","description_format":"text","description_chars":3254,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:21","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-quality-evaluator-polish-english","json_url":"https://alion.io/job/concentrix-quality-evaluator-polish-english.json","meta":{"generated_at":"2026-10-27T05:02:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-quality-evaluator-polish-english"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-quality-evaluator-polish-english"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-quality-evaluator-polish-english"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-quality-evaluator-polish-english\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-quality-evaluator-polish-english"}]}