{"id":2913069,"url":"https://alion.io/job/concentrix-quality-manager","title":"Quality Manager","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1046,"ghost_share":0.644,"stale_share":0,"repost_share":0.008,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2403},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T13:32:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Job Title:\nQuality ManagerJob Description\nLead Quality. Drive Excellence. Shape Customer Outcomes.Are you a strategic Quality leader with a passion for operational excellence, performance improvement, and customer experience? We are looking for an experienced Quality Manager to lead and evolve our quality assurance strategy across a complex, multi-line-of-business environment.\nThis opportunity supports a Retail & Mobile Services campaign, encompassing multiple and split Lines of Business. Experience within Retail, Telecommunications, Mobile Services, or similar customer-centric environments will be highly advantageous, particularly where quality assurance plays a key role in driving customer satisfaction, compliance, and commercial performance.\nWhat you will be doing:\nOwn and oversee quality frameworks across multiple LOBs, ensuring a consistent approach while accommodating individual workstream and client requirements.\nMaintain strong quality governance, ensuring processes are robust, consistent, and aligned with contractual and client expectations.\nBuild strong relationships across multiple client and internal stakeholders, ensuring alignment between Quality, Operations, Training, Workforce Management, and supporting functions.\nAct as a trusted advisor to stakeholders, influencing quality and performance outcomes.\nTrack quality KPIs and trends across LOBs, translating data into clear insights and targeted actions to improve performance.\nIdentify opportunities for improvement through data analysis and reporting\nIdentify systemic gaps and implement corrective and preventative actions that deliver sustainable improvements.\nIdentify and lead initiatives that improve performance, quality outcomes, consistency, customer experience, and operational effectiveness across the account.\nFoster a culture of innovation and continuous improvement.\nLead, coach, and develop the Quality team, ensuring consistency in evaluation, calibration, coaching, reporting, and overall quality standards.\nBuild a high-performing team focused on accountability and excellence.\nMaintain oversight across split LOBs and workstreams, ensuring quality priorities, standards, and ways of working remain aligned despite differing operational requirements.\nShare best practices and drive consistency across the operation.\nEnsure Quality is effectively represented and prepared for new LOBs, process changes, system migrations, launches, and evolving client requirements.\nSupport business transformation initiatives while maintaining quality excellence.\nWhat you will need: \nProven Quality Management experience within a complex, multi-LOB environment, preferably within a BPO, Retail, Telecommunications, Mobile Services, or similarly fast-paced operational environment.\nStrong stakeholder management capability, with experience navigating multiple client and internal stakeholders with differing priorities and requirements.\nDemonstrated ability to lead quality strategy and governance across multiple workstreams.\nStrong analytical capability, with the ability to translate quality data and trends into meaningful operational actions.\nExperience driving root cause analysis, continuous improvement initiatives, and sustainable performance improvements.\nStrong communication, influencing, coaching, and leadership skills.\nAble to operate strategically while maintaining sufficient operational oversight across multiple and split LOBs.\nComfortable working in an evolving environment where priorities, processes, and stakeholder requirements may differ across workstreams.\nReady to Make an Impact?\nIf you're a passionate Quality leader who thrives in complex environments and is driven by delivering exceptional customer and business outcomes, we'd love to hear from you.\nApply today and help us set the standard for quality excellence across our Retail & Mobile Services operation!\nConcentrix is an equal opportunity employer.\nConcentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.\nAs part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace.\nDisclaimer\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.\nLocation:\nZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":5002,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:03:55Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-quality-manager","json_url":"https://alion.io/job/concentrix-quality-manager.json","meta":{"generated_at":"2026-10-21T16:31:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":84},"rest":"https://alion.io/mcp/rest/get_company?id=84"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fconcentrix-quality-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fconcentrix-quality-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fconcentrix-quality-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/concentrix-quality-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fconcentrix-quality-manager"}]}