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Salary
$36k – $78k per year (Estimated)
Location
In office (Barcelona)
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Report Analyst - English speaking - Onsite - MX01

Job Description

Report Analyst - English speaking - Onsite -MX01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Report Anaylst onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

The Report Analyst is responsible for the development, maintenance, and analysis of operational and business performance reports. This role ensures the accuracy and integrity of data, delivers regular and ad hoc reporting, identifies trends and risks, and provides insights that support operational efficiency, client satisfaction, and strategic objectives.

Key Responsibilities:

  • Create, maintain, and automate operational and client reporting.
  • Analyze performance data and provide actionable insights and recommendations.
  • Monitor KPIs, trends, and business metrics across programs and sites.
  • Support business reviews, client meetings, and strategic planning with data-driven analysis.
  • Ensure data accuracy, consistency, and compliance with reporting standards.
  • Partner with Operations, Workforce Management, Quality, and Client Services teams to address reporting needs.
  • Identify opportunities for process improvements and reporting automation.
  • Develop dashboards and visualizations to improve visibility and decision-making.
  • Support forecasting, capacity planning, and performance management activities.

Skills & Qualifications:

  • Native level of English
  • Strong analytical and problem-solving skills.
  • Advanced Excel skills and experience with BI/reporting tools (Power BI, Tableau, Domo, etc.).
  • Ability to interpret complex data and present findings clearly.
  • Strong attention to detail and data accuracy.
  • Excellent communication and stakeholder management skills.

What’s in it for you

- Full time 39 hours/week temporary contract: Monday to Friday from 08:00 - 17:00

- Salary 25.000 euros gross/year + up to 3.000 euros gross/year in bonus plus private medical insurance,

- Enjoy a fantastic Barcelona office location

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1756234

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English

Time Type:

Full time2026-10-05
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