{"id":2536023,"url":"https://alion.io/job/concentrix-responsable-qualite-projet-en-centre-dappel","title":"RESPONSABLE QUALITE PROJET en CENTRE D'APPEL","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":65,"open_postings":1020,"ghost_share":0.574,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abidjan, Ivory Coast"],"countries":["CI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:18:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T03:25:20Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"Job Title:\nRESPONSABLE QUALITE PROJET en CENTRE D'APPELJob Description\nMissions principalesLe Responsable Qualité a pour mission de garantir la conformité de la prestation de services et processus de l’entreprise aux normes, réglementations et attentes des clients. Il/elle est un acteur clé dans l'amélioration continue des performances de l’organisation.\nProfil recherché\nCompétences techniques\nExcellente maîtrise des référentiels qualité (ISO 9001, ISO 14001, etc.).\nCompétences en gestion de projet et en analyse de données.\nMaîtrise des outils qualité (AMDEC, 5S, Six Sigma, etc.).\nConnaissances en réglementation et normes spécifiques au secteur d’activité.\nAvoir une forte appétence à la technologie et à l’IA\nCompétences comportementales\nLeadership et capacité à fédérer des équipes.\nEsprit d’analyse et de synthèse.\nSens de l’organisation et rigueur.\nAptitude à communiquer efficacement, à l’oral comme à l’écrit.\nFormation et expérience\nDiplôme : Bac+4/5 en management de la qualité, ingénierie ou équivalent.\nExpérience : Minimum 5 ans dans un poste similaire ou dans la gestion de la qualité.\nAnglais : Niveau C1 ou B2 minimum\nLocation:\nCIV Abidjan - Plateau, Immeuble Marina View - Boulevard de l’indénié A23 IndéniéLanguage Requirements:\nTime Type:\nFull time","description_format":"text","description_chars":1273,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T14:18:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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