{"id":3633340,"url":"https://alion.io/job/concentrix-sales-advisor","title":"Sales Advisor","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":66,"open_postings":1018,"ghost_share":0.56,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:01:03Z","employer_posted_date":null,"last_verified_at":"2026-11-02T17:01:03Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Customer Service Sales Advisor – Cape Town (On-Site)\nAre you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor, working on an internationally innovative campaign with a base salary of R8,000.\nAs a Customer Service Sales Advisor, you will be responsible for providing exceptional customer service to new and existing customers across a range of policy enquiries. You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. Along the way, you'll become part of a welcoming community of like-minded professionals who often become friends for life.\nDuties & Responsibilities\nWhat You'll Do in This Role\n\nKey Contribution Areas:\n\nHandle inbound sales calls, guiding customers through the full end-to-end process of purchasing new policies.\n\nManage queries from existing policyholders, including policy amendments, renewals, and cancellations.\n\nEnsure all customer interactions comply with regulatory requirements and internal guidelines.\n\nDeliver personalised conversations by adapting your approach to individual customer needs and circumstances.\n\nMaintain accurate records of all customer interactions and outcomes.\n\nSupport growth ambitions within Home Protect by consistently meeting service and quality standards.\n\nCollaborate effectively with colleagues and leaders to maintain a customer-focused, high-performing team environment.\n\nSkills Required\n\nYou will demonstrate a strong understanding of the following:\n\nCompetence across a broad range of processes\n\nBasic complaint handling, including first points of contact and appropriate logging of complaints\n\nRisk event handling and logging where appropriate, with an understanding of the Quality Checking process\n\nActive and positive contributions to team huddles and meetings\n\nA commitment to self-development and continuous learning\n\nStrong communication skills when engaging with customers\n\nWhy Join Concentrix?\n\nBring your skills, experience, and drive to a company that truly values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their \"employer of choice.\" Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!\n\nWith game-changers in over 70 countries, we celebrate our differences and embrace what makes each person unique. Imagine being part of a company that supports everyone's success and well-being, giving you the tools and support you need to grow, thrive, and build a career with endless possibilities.\n\nEligibility to Work\n\nIn accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.\n\nDisclaimer\n\nThe above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.\n\nConcentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.\n\nDesired Experience & Qualification\nThis Role Is a Great Match If You Have:\n\nMinimum of Grade 12 / Matric (Essential)\n\n1 year of international retention and upselling experience\n\nMinimum B2 English language level, strong email writing skills, and computer literacy\n\nA clear criminal and credit record\n\nThe ability to provide references from the last 2 years of employment\n\nRegulatory awareness, including familiarity with FCA regulations\n\nFlexibility to work shift patterns\n\nWhat's In It for You?\n\nWe offer benefits designed to support your unique lifestyle:\n\nBase salary of R8,000\n\nChoice between Medical Aid or Medical Insurance\n\nMedical Aid – Covers the employee only\n\nMedical Insurance – Covers the employee and 2 dependents\n\nPension Fund – 2.5% employer contribution, 2.5% employee contribution\n\nSubsidised transport between 7 pm and 6 am (employee contributes a maximum of R350)\n\nNight shift allowance – applicable after 7 pm\n\nAccess to our Employee Assistance Programme (EAP)\n\nGroup life cover\n\nFinancial well-being sessions, will-writing sessions, and stress management support\n\nTeam building and upskilling training opportunities\n\nAn interactive and inclusive company culture","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center 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