{"id":1201406,"url":"https://alion.io/job/concentrix-sales-manager-german-speaking-onsite-hs03","title":"Sales Manager (German Speaking) - Onsite - HS03","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":1059,"ghost_share":0.602,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valencia, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:59:30Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:59:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title:\nSales Manager (German Speaking) - Onsite - HS03Job Description\nThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Experience the power of a game-changing career\nWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.\nIf you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future.\nWhat you will do in this role\nIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.\nAs an Sales Manager on our team, you will:\nManagement 30%\nBe responsible for all sales leads in our Valencia hub\nManage directly small team of sales agents\nMonitor and report team performance (correct call treatment, case treatment...)\nGive agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work\nMotivate as a team leader and site leader controlling turnover and retaining potential and motivated team members\nOrganize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes\nKeep track of each agent’s training and training needs to improve technical and phone communication’s skills\nParticipate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview\nManage all disciplinary issues effectively (with oral warning and requesting HR with written ones)\nAsk management to hire new agent(s) either to substitute or to complete the team using concrete metrics\nOrganisation 20%\nOrganise and optimise shifts\nChanging agents’ settings in Symposium.\nMake sure processes and procedures are up to date and adhered to take overflow calls / tickets.\nOffer support in critical problems (case escalations, emergencies, customer complaints).\nTake care of logistic problems (office supplies, general working conditions).\n\nIncident Management 25%\nTake incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.\nMaintain l knowledge and expertise associated with applications specific to individual customers.\nEnsure contractual SLA is maintained.\n\nCustomer Contact 10%\nPrepare Service Level Reviews and attend Service Level Review meetings.\nMaintain contact with the customer regarding cases, new procedures, applications, tools\nReporting 15%\nCollect metrics, analyse these and report to customer / management / quality team.\nProvide other reports to management, as needed.\nKnowledge & Key Skills require\nEducation/Knowledge\nBilingual or proficient in German and advance level of English \nWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration\nBusiness knowledge and commercial awareness\nPrevious experience\nIT knowledge\nHigh customer care knowledge\nPrevious track track record outbound sales\nPrevious experience managing sales pipelines\nPersonal abilities\nStrong communication skills\nAbility to implement and manage change\nFollow the security rules of the company\nWhat’s in it for you\nWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.\nIn this role, we offer benefits that help support yourunique lifestyle:\n- Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00\n- Compensation: base salary of 30.000 euros gross/year + up to 4.000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card\n- Great office location in Valencia\n- Full paid training about the company and the project you will be working on\n- Career development program and specialized courses\nExperience the best version of you!\nAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”\nConcentrix is an equal opportunity employer\nWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.\nR1763250\nLocation:\nESP Valencia - Av. d'Aragó, 30Language Requirements:\nEnglish (Required)Time Type:\nFull time","description_format":"text","description_chars":5382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T20:59:30Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:5","agency","win:early","comp:brand"],"computed_at":"2026-09-25T02:10:07Z"},"pay":null,"html_url":"https://alion.io/job/concentrix-sales-manager-german-speaking-onsite-hs03","json_url":"https://alion.io/job/concentrix-sales-manager-german-speaking-onsite-hs03.json","meta":{"generated_at":"2026-09-25T02:10:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2257,"day_limit":5000,"remaining_today":2743,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}