{"id":762224,"url":"https://alion.io/job/concentrix-senior-genesys-cloud-engineer","title":"Senior Genesys Cloud Engineer","company":{"id":84,"name":"Concentrix","domain":"concentrix.com","url":"https://alion.io/company/concentrix","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":65,"open_postings":1020,"ghost_share":0.574,"stale_share":0,"repost_share":0.01,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia","El Salvador"],"countries":["CO","SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"GitHub","optional":true},{"name":"GitLab","optional":true},{"name":"Rest API","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-11T18:47:49Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-30T00:55:02Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"Job Title:\nSenior Genesys Cloud EngineerJob Description\nWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.\nThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.\nOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.\nJoin us and be part of this journey towards greater opportunities and brighter futures.The ideal candidate will have deep knowledge of Genesys Cloud, integration architectures, customer experience technologies, cloud platforms, and AI-driven engagement solutions.\nConcentrix is seeking a highly skilled Senior Genesys Cloud Engineer to support enterprise clients across Latin America through our CXTech Managed Services organization. This role combines solution architecture, platform administration, development, integrations, AI implementation, production support, and customer consulting responsibilities.\nKey Responsibilities\nSolution Design & Implementation\nDesign and implement Genesys Cloud customer experience solutions.\nLead technical workshops and architecture discussions.\nTranslate business requirements into scalable technical designs.\nDevelop deployment and migration strategies.\nSupport platform optimization initiatives.\nPlatform Administration & Operations\nConfigure and manage Genesys Cloud environments.\nManage routing, queues, permissions, roles, user configurations.\nImplement Architect Flows, Data Actions\nSupport production operations and managed services activities.\nTroubleshoot and resolve platform incidents.\nIntegration & Development\nDesign and implement API-based integrations.\nDevelop custom solutions and automation components.\nBuild integrations with enterprise platforms and third-party systems.\nConfigure Data Actions and Web Services integrations.\nAI & Automation\nImplement and support Genesys AI capabilities.\nConfigure Genesys Copilot solutions.\nDesign virtual agents and self-service experiences.\nSupport conversational AI initiatives.\nRequired Qualifications\nProfessional Experience\nMinimum 3 years of hands-on experience with Genesys Cloud.\nExperience implementing enterprise contact center solutions.\nExperience supporting production environments.\nExperience working directly with customers and stakeholders.\nExperience in Managed Services or Professional Services environments preferred.\nRequired Technical Skills\nGenesys Cloud Expertise\nStrong hands-on experience with:\nGenesys Cloud CX\nArchitect\nData Actions\nWeb Services Data Actions\nGenesys Cloud APIs\nAPI Integrations\nInbound Routing\nOutbound Campaigns\nQueue Configuration\nUser Administration\nRoles and Permissions\nKnowledge Management\nContact Center Operations\nAI & Self-Service Expertise\nGenesys Copilot\nGenesys AI\nAgent Assist\nVirtual Agents\nKnowledge Automation\nConversational AI\nSelf-Service Solutions\nDigital Customer Journeys\nPlatform Administration\nWorking knowledge of:\nUser Management\nRole Administration\nQueue Administration\nRouting Strategies\nTelephony Configuration\nOperational Support\nTroubleshooting and Monitoring\nCertifications (Mandatory)\nCandidate must possess at least one active Genesys Certification.\nExamples include:\nGenesys Cloud Certified Professional\nGenesys Cloud Certified Developer\nGenesys Cloud Certified Administrator\nGenesys Cloud CX Consultant Certification\nGenesys Cloud Cx Developer\nAdditional certifications are highly desirable.\nCloud & Infrastructure Skills\nCloud Platforms\nMicrosoft Azure (Preferred)\nCloud Architecture\nCloud-native architecture\nSecure solution design\nHigh availability environments\nEnterprise infrastructure concepts\nDevOps & DevSecOps\nCI/CD pipelines\nDevOps practices\nDevSecOps methodologies\nInfrastructure as Code (Terraform)\nSource Control\nGitHub\nGitLab\nIntegration & API Expertise\nStrong knowledge of:\nREST APIs\nJSON\nOAuth 2.0\nEnterprise Integrations\nMiddleware Platforms\nAuthentication & Security\nAPI Lifecycle Management\nTelecommunications & Voice Technology\nRequired knowledg/understanding of:\nSIP Protocol\nSIP Trunks\nSIP Headers\nVoice Routing\nTelephony Infrastructure\nCall Flows\nContact Center Voice Architecture\nProfessional Competencies\nCommunication Skills\nStrong verbal and written communication.\nExecutive and customer-facing communication skills.\nPresentation and facilitation skills.\nCustomer Management\nCustomer-facing consulting experience.\nStakeholder management.\nDiscovery workshops.\nTechnical requirements gathering.\nProblem Solving\nAnalytical thinking.\nRoot cause analysis.\nTroubleshooting.\nContinuous improvement mindset.\nEducation\nBachelor’s Degree in:\nComputer Science\nSoftware Engineering\nSystems 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